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Customer Sales Advisor

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Halfords

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Swansea

AI generated summary

  • You should have retail customer service experience, a proactive approach, problem-solving skills, flexibility for a rotating schedule, and ideally experience in achieving sales targets.
  • You will deliver excellent customer service, assist customers proactively, solve problems, and work on a rota, including weekends, while aiming to meet sales targets.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, some experience of working towards and achieving sales targets

Responsibilities

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, some experience of working towards and achieving sales targets

FAQs

What qualifications do I need to apply for the Customer Sales Advisor position?

Ideally, you should have experience delivering great customer service, preferably in a retail sales environment, along with a proactive approach to helping customers and problem-solving skills.

Is prior retail sales experience necessary?

While retail sales experience is ideal, experience in another customer-focused sales environment may also be suitable.

What kind of training will I receive?

You will receive product knowledge and skills training to help you demonstrate and explain our products effectively, as well as training on practical aspects of our fitting services.

What is the work schedule like?

The position requires availability to work on a rota basis, which includes weekends.

Are there any sales targets to meet in this role?

While some experience in working towards and achieving sales targets is ideal, it is not mandatory.

What rewards and benefits does the company offer?

Benefits include store discounts, employee discounts at Halfords Autocentre, discounts on insurance and holidays, an employee wellness programme, life assurance, and more.

Is there a uniform requirement for this position?

Yes, a uniform is provided for employees.

Can I progress my career within the company?

Yes, we invest heavily in training and provide support for career development in various paths within the company.

Do I need to have experience in motoring or cycling products to apply?

No specific experience in motoring or cycling products is required, but a passion for the areas will be beneficial.

How does the company support wellness for employees?

The company offers an employee wellness programme that provides free, independent, confidential support and counselling 24/7.

Is it possible to apply if I don’t meet all the criteria?

Yes, we encourage you to apply even if you don't meet all the criteria, as we value diverse backgrounds and experiences.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.