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Customer Sales Advisor

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Halfords

29d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Leeds

AI generated summary

  • You should have retail customer service experience, a proactive approach to understanding needs, problem-solving skills, weekend availability, and preferably experience in achieving sales targets.
  • You will demonstrate products, assist with fitting services, provide excellent customer service, understand needs, solve problems, and work towards sales targets in a retail environment.

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, some experience of working towards and achieving sales targets

Responsibilities

  • You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.
  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, some experience of working towards and achieving sales targets

FAQs

What type of experience is ideal for this role?

Ideally, experience in retail sales or another customer-focused sales environment is preferred.

What skills will I develop in this role?

You will gain product knowledge and skills training essential for demonstrating and explaining products, as well as practical aspects of fitting services.

Are there opportunities for career progression?

Yes, the company invests heavily in training and offers support to help you develop your career and achieve your ambitions within Retail or other areas of the Group.

What qualities are necessary to be successful in this role?

A proactive approach to customer service, problem-solving skills, and experience in delivering great customer service are key to success.

What is the work schedule for this position?

The role requires availability to work on a rota basis, including weekends.

What type of rewards and benefits does the company provide?

The company offers a wide range of rewards including discounts on products, pension schemes, a wellness program, employee discounts, and various schemes for bikes and financial management.

Is there any support for health and well-being?

Yes, the company provides an employee wellness program offering free, independent, confidential support and counselling available 24/7.

Can I apply if I don't meet all the criteria?

Yes, you are encouraged to apply even if you don't meet all the criteria, as the company values diversity and welcomes applications from all backgrounds.

Is there a uniform requirement?

Yes, a uniform will be provided for this role.

What does the Wagestream benefit offer?

Wagestream is a financial planning app that allows you to access up to 30% of your pay as you earn it and helps you save automatically from your salary for future needs.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.