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Customer Sales Advisor

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Halfords

2mo ago

Applications are closed

  • Job
    Part-time
    Junior Level
  • Hospitality & Retail
  • London

Requirements

  • Experience of delivering great customer service, ideally in a retail sales environment
  • A proactive approach to helping customers and understanding their needs
  • Problem solving skills
  • Availability to work on a rota basis, including weekends
  • Ideally, some experience of working towards and achieving sales targets

Responsibilities

  • Ideally, you already have Retail sales experience but if you’ve worked in another customer focused sales environment, we’re likely to be a great fit for each other.
  • You’re already a legend at quick and efficient working, and we’ll give you the product knowledge and skills training you need to wow every customer. You’ll learn how to demonstrate and explain our products as well as the practical aspects of our fitting services.
  • We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

FAQs

What is the primary role of a Customer Sales Advisor?

The primary role of a Customer Sales Advisor is to deliver excellent customer service by understanding customers' needs, demonstrating and explaining products, and assisting with fitting services while working efficiently.

Is retail sales experience required for this position?

While having experience in retail sales is ideal, candidates from other customer-focused sales environments may also be a great fit for this role.

What skills are necessary to succeed as a Customer Sales Advisor?

Key skills necessary for success include experience in delivering great customer service, a proactive approach to assisting customers, problem-solving capabilities, and ideally some experience in meeting sales targets.

What are the working hours and schedule for this role?

The position requires availability to work on a rota basis, including weekends.

What training and development opportunities are provided?

The company invests heavily in training to equip colleagues with product knowledge and sales skills, supporting career development in various paths within the Retail Group.

What kind of benefits can employees expect?

Employees can enjoy a range of benefits, including store discounts, employee discounts on garage bills, discounts on breakdown cover, wellness programs, a Trade Price Bike Scheme, life assurance, a Sharesave scheme, and more.

Is there any assistance offered for financial planning?

Yes, employees have access to Wagestream, a financial planning app that allows them to access a portion of their pay as they earn it and set aside savings automatically from their salary.

What is the company's focus and growth direction?

The company is rapidly growing with an emphasis on motoring services and electric mobility, aiming to be the leading retailer of motoring and cycling products and services in the UK.

Will I receive support for my health care costs?

Yes, employees have access to a Health Cash Plan that allows them to claim cash back towards healthcare costs and gain access to health and well-being services.

What if I need assistance during my employment?

Employees can utilize the employee wellness program, which offers free, independent, confidential support and counseling 24/7.

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.