FAQs
What is the location of the Customer Service position?
The position is located in Dubai, United Arab Emirates.
What is the main objective of the Customer Service role?
The main objective is to develop close and confident relationships with customers, manage communication, and ensure customer satisfaction regarding their purchase orders.
What responsibilities are included in the Customer Service role?
Responsibilities include acting as the main interface with customers, managing order treatment, validating purchase orders, coordinating with various teams, and following up on sales orders until shipment and invoicing.
What are the required work experience qualifications for this position?
The required work experience includes international sales administration and logistics, knowledge of letters of credit, payment terms, and customs rules. Familiarity with ERP systems is a plus.
What educational qualifications are needed for this role?
A college education and above are required.
What skills are preferred for the Customer Service role?
Preferred skills include being customer-oriented, having good organization skills, self-initiative, stress resistance, and the ability to work as a team player.
Is ERP knowledge necessary for the Customer Service position?
ERP knowledge is a plus but not explicitly required.
How many employees does Thales have in the UAE?
Thales has over 300 employees in the UAE.
Does the company encourage career development?
Yes, Thales provides career advancement opportunities and encourages employees to develop their careers at home and abroad.
What technological skills are required for the Customer Service position?
IT literacy, particularly in Microsoft Office tools, is required.