FAQs
What is the salary for the Customer Service Administrator position?
The salary for the Customer Service Administrator position is £22,542 per annum.
What are the working hours for this role?
The working hours for this role are 37.5 hours a week, Monday to Friday between the hours of 8 am and 6 pm.
Where is the office located?
The office is based on Oxford Road in Manchester City Centre.
Is this role fully remote?
No, the role will be fully office based for the first 6-9 months before any homeworking days can be offered.
What type of training is provided for this role?
Full training will be provided to ensure you are equipped to handle customer service inquiries and related administrative tasks.
What qualifications are required for this position?
A minimum Grade Standard Grade GCSE Grade C/Nat 5 Grade 4 in Maths and English is required.
What previous experience is preferred for applicants?
Previous experience in a customer service or administration role is preferred.
What are some key responsibilities of the Customer Service Administrator?
Key responsibilities include processing calculations related to life and pensions data, handling customer inquiries, maintaining customer records, and achieving productivity and quality targets.
What benefits are offered to employees?
Benefits include 23 days of holiday (rising to 27), a company matched pension, life assurance, a cycle2work scheme, parental leave, and access to voluntary benefits designed to suit various lifestyles.
How does Capita ensure an inclusive workplace?
Capita is committed to being an equal opportunity employer and fosters an inclusive environment for all employees, considering all suitably qualified applicants regardless of their background or characteristics.