Large

Open

Ingenious

Collaborative

Effective

Capita is a leading outsourcing and professional services company based in the UK. They provide a wide range of services to both public and private sector clients, including customer service, business process outsourcing, technology solutions, and consulting services. Capita's ultimate mission is to transform and improve the services and operations of their clients, helping them become more efficient, agile, and customer-centric. Their purpose lies in delivering innovative solutions and expertise that drive business growth, improve service delivery, and enhance the overall experience for their clients and their customers. By leveraging their capabilities in technology, data analytics, and process optimisation, Capita aims to be a trusted partner that enables organisations to thrive and succeed in a rapidly evolving business landscape.

Consulting

Capita tells 35,000 staff they can work from home permanently if they wish as the outsourcing company unveils restructuring

Empowering our people to lead healthier lives by prioritising their wellbeing

Capita

We’re a transformation & digital services business obsessed with creating a better world.

You must have design experience in digital journeys, strong communication skills, analytical abilities, familiarity with Figma/Adobe, Agile experience, and knowledge of GDS, especially in financial services.

You will conduct user research, analyze feedback, create designs, ensure accessibility, collaborate with teams, and iterate on prototypes in an agile environment for pension platforms.

Design

Product

<div>Shape better digital journeys as a Digital UX/UI Designer - Pensions
 
 
Fixed term contract &ndash; To 31st January 2026
 
 
We are looking for an experienced UX/UI Designer to join our Pensions Digital team that are designing, building and launching market leading digital experiences for our clients.
 
 
You will be a key member of the team that influences how new strategic digital products interact and engage with clients throughout their end-to-end journey.
 
 
As a UX/UI Designer you'll be expected to bring creative range and a depth of thinking to this role. You'll be at the forefront of UX/UI design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-use. You&rsquo;ll consider the holistic customer experience and the end-to-end journeys, ensuring clear journey maps are in place and maintained as well as designing new features and continuously improving our current journeys.
 
 
You must be analytical and comfortable reviewing data to identify challenges in digital journeys and recommend solutions. You must be able to clearly articulate issues and work with Developers and Business Analysts on solutions for compelling journey improvement.
Job title:
Digital UX/UI Designer - Pensions
Job Description:
What you will do:
<ul><li>Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.
</li><li>Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.
</li><li>Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.
</li><li>Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.
</li><li>Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.
</li><li>Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.
</li><li>Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.
</li><li>Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.
</li><li>Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.
</li></ul>What we are looking for:
Essential:
<ul><li>Demonstrable experience in designing digital journeys (Experience in creating wireframes, prototypes and user flows), with an understanding of design standards, accessibility and SEO.
</li><li>Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders.
</li><li>You must be analytical and be comfortable reviewing data to identify challenges in journeys and recommend solutions. You must be able to clearly articulate issues and work with IT on solutions for compelling journey improvement.
</li><li>You need to be able to influence wider teams to buy into the importance customer centric focus and design
</li><li>Experience of working within Financial Services or pensions or a large matrix organisation
</li><li>Knowledge of working with design tools such as Figma &amp; Adobe Suite
</li><li>Experience of the Agile methodology
</li></ul>Desirable:
<ul><li>Knowledge of Government Design Systems (GDS)
</li></ul>What can we offer you?
In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs.
About Capita Pension Solutions
At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy &amp; Product function. We are at another exciting point in that evolution, defining and executing CPS&rsquo;s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.
What&rsquo;s in it for you?
 <ul><li>23 days&rsquo; holiday (rising to 27) with the opportunity to buy extra leave
</li><li>Company matched pension, life assurance, a cycle2work scheme, 15 weeks&rsquo; fully paid maternity, adoption and shared parental leave, paternity pay of two weeks&hellip;and plenty more
</li><li>Voluntary benefits designed to suit your lifestyle &ndash; from discounts on retail and socialising, to health &amp; wellbeing, travel and technology
</li><li>The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
</li><li>Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
</li></ul>What we hope you&rsquo;ll do next:
Choose &lsquo;Apply now&rsquo; to fill out our short application, so that we can find out more about you.
We&rsquo;re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We&rsquo;re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you&rsquo;d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we&rsquo;ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Fixed Term (Fixed Term)</div>

Shape better digital journeys as a Digital UX/UI Designer - Pensions


Fixed term contract – To 31st January 2026


We are looking for an experienced UX/UI Designer to join our Pensions Digital team that are designing, building and launching market leading digital experiences for our clients.


You will be a key member of the team that influences how new strategic digital products interact and engage with clients throughout their end-to-end journey.


As a UX/UI Designer you'll be expected to bring creative range and a depth of thinking to this role. You'll be at the forefront of UX/UI design solutions that employ and improve our principles, standards and design patterns, centred around best practice, consistency and re-use. You’ll consider the holistic customer experience and the end-to-end journeys, ensuring clear journey maps are in place and maintained as well as designing new features and continuously improving our current journeys.


You must be analytical and comfortable reviewing data to identify challenges in digital journeys and recommend solutions. You must be able to clearly articulate issues and work with Developers and Business Analysts on solutions for compelling journey improvement.
Job title:
Digital UX/UI Designer - Pensions
Job Description:
What you will do:
Conduct user research to understand the needs, behaviours, and pain points of pension holders and administrators.
Analyse user feedback, usability testing results, and metrics to identify opportunities for improvement in the pension service platform.
Create wireframes, user flows, and interactive prototypes to visualize and iterate on design concepts.
Ensure that designs adhere to GDS design principles, emphasizing simplicity, clarity, and accessibility.
Develop visually appealing and consistent user interfaces for digital pension platforms, considering branding guidelines and accessibility standards.
Ensure that pension service platforms comply with accessibility standards (such as WCAG) to accommodate users with diverse abilities and needs.
Collaborate closely with product managers, developers, and other stakeholders throughout the design process to align on project goals and priorities.
Iterate on design solutions based on user feedback, stakeholder input, and usability testing results.
Use an agile methodology to rapidly prototype, test, and refine design concepts, ensuring continuous improvement of the pension service platform.
What we are looking for:
Essential:
Demonstrable experience in designing digital journeys (Experience in creating wireframes, prototypes and user flows), with an understanding of design standards, accessibility and SEO.
Can demonstrate strong communication skills and the ability to articulate information in front of stakeholders.
You must be analytical and be comfortable reviewing data to identify challenges in journeys and recommend solutions. You must be able to clearly articulate issues and work with IT on solutions for compelling journey improvement.
You need to be able to influence wider teams to buy into the importance customer centric focus and design
Experience of working within Financial Services or pensions or a large matrix organisation
Knowledge of working with design tools such as Figma & Adobe Suite
Experience of the Agile methodology
Desirable:
Knowledge of Government Design Systems (GDS)
What can we offer you?
In this role, you would have the opportunity to add real value from the outset and drive the direction of the team. whilst working on a host of high-profile pension projects that will help you learn and evolve new and existing skills. We also believe in offering flexible working solutions that suit your needs.
About Capita Pension Solutions
At Capita Pension Solutions (CPS) we continue to grow and evolve our Strategy & Product function. We are at another exciting point in that evolution, defining and executing CPS’s strategic goals as well as developing the next generation of market leading Products and Services. We have ambitious objectives and plans for 2025 and beyond.
What’s in it for you?
 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Full time
Contract Type:
Fixed Term (Fixed Term)

Digital UX/UI Designer - Pensions - Capita

United Kingdom

Digital UX/UI Designer - Pensions

You must have strong verbal and written communication skills, empathy, attention to detail, computer literacy, and a willingness to learn and grow.

You will handle inbound queries on council services, provide accurate information, keep detailed call records, support your team, and pursue personal development.

Customer Relations

People, HR & Administration

<div>This is an excellent time to join a diverse and exciting team who are very focused on our customers and doing the right thing to support them.
 
This is a great opportunity to develop within a growing company, working together towards a great purpose.
Job title:
Customer Service Representative
Job Description:
This is an excellent time to join a diverse and exciting team who are very focused on our customers and doing the right thing to support them.
 
This is a great opportunity to develop within a growing company, working together towards a great purpose. 
 
What you will do:
<ul><li>You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK. Enquiries will range from council tax and housing benefits to school admissions and parking fines, as well as other council services.
</li><li>Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to.
</li><li>You&rsquo;ll also need to keep accurate and timely records of every call. This is an excellent opportunity to develop and progress your career as a Customer Service Adviser in a sociable environment
</li><li>Be a helpful and supportive team member
</li><li>Commit to your own personal development and demonstrate an eagerness to learn 
 
</li></ul>Hours: Rotating shifts between 8AM to 8PM shift Monday Friday - 37.5hrs 
 
Your skills and experience will include:
<ul><li>Excellent communication skills, both verbal and written
</li><li>Customer driven with the ability to show genuine empathy
</li><li>Keen attention to detail
</li><li>Computer literacy and the ability to learn new systems quickly
</li><li>Desire to learn and develop 
</li></ul> 
About Capita Local Government
 
 
Capita Local Government has many close, long-standing relationships with local councils, supporting them in the challenges they face by delivering a variety of services. We know that technology can help transform public services and to do that requires investment and innovation &ndash; and we&rsquo;re working to develop new approaches here. 
 
What&rsquo;s in it for you?
<ul><li>A competitive basic salary
</li><li>23 days&rsquo; holiday (rising to 27 ) with the opportunity to buy extra leave
</li><li>The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
</li><li>Company matched pension, life assurance, a cycle2work scheme, 15 weeks&rsquo; fully paid maternity, adoption and shared parental leave, paternity pay of two weeks&hellip;and plenty more
</li><li>Voluntary benefits designed to suit your lifestyle &ndash; from discounts on retail and socialising, to health &amp; wellbeing, travel and technology
</li><li>Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
</li><li>Work from Home (#LI-Remote)
</li></ul>What we hope you&rsquo;ll do next:
Choose &lsquo;Apply now&rsquo; to fill out our short application, so that we can find out more about you.
We&rsquo;re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We&rsquo;re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you&rsquo;d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we&rsquo;ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Contract Type:
Permanent</div>

This is an excellent time to join a diverse and exciting team who are very focused on our customers and doing the right thing to support them.

This is a great opportunity to develop within a growing company, working together towards a great purpose.
Job title:
Customer Service Representative
Job Description:
This is an excellent time to join a diverse and exciting team who are very focused on our customers and doing the right thing to support them.

This is a great opportunity to develop within a growing company, working together towards a great purpose.

What you will do:
You will be dealing with various queries and questions from members of the public (inbound only), on behalf of councils across the UK. Enquiries will range from council tax and housing benefits to school admissions and parking fines, as well as other council services.
Whatever the reason for the call, you will provide clear, accurate information, giving excellent customer service to everyone you speak to.
You’ll also need to keep accurate and timely records of every call. This is an excellent opportunity to develop and progress your career as a Customer Service Adviser in a sociable environment
Be a helpful and supportive team member
Commit to your own personal development and demonstrate an eagerness to learn

Hours: Rotating shifts between 8AM to 8PM shift Monday Friday - 37.5hrs

Your skills and experience will include:
Excellent communication skills, both verbal and written
Customer driven with the ability to show genuine empathy
Keen attention to detail
Computer literacy and the ability to learn new systems quickly
Desire to learn and develop

About Capita Local Government


Capita Local Government has many close, long-standing relationships with local councils, supporting them in the challenges they face by delivering a variety of services. We know that technology can help transform public services and to do that requires investment and innovation – and we’re working to develop new approaches here.

What’s in it for you?
A competitive basic salary
23 days’ holiday (rising to 27 ) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Work from Home (#LI-Remote)
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Home-Based - GBR
,
United Kingdom
Time Type:
Contract Type:
Permanent

Customer Service Representative - Capita

Customer Service Representative

You should perform basic admin tasks, maintain documentation, transmit info to customers, accurately capture and enter data, and comply with data privacy legislation.

You will manage basic admin tasks, maintain documentation, transmit information to customers, accurately capture data, and ensure compliance with data privacy legislation.

Pune

<div>Provides administrative support to call centre processes.
Job title:
Executive - Finance Operations
Job Description:
Undertakes basic administrative tasks Ensures that complete documentation is maintained either in electronic or hard copy form. Transmits information or documents to customers, using computer, or mail Accurately captures data and enters it on to the relevant systems &middot;Works within the requirements of data privacy legislation.
Location:
Pune
,
India
Time Type:
Full time
Contract Type:
Permanent</div>

Provides administrative support to call centre processes.
Job title:
Executive - Finance Operations
Job Description:
Undertakes basic administrative tasks Ensures that complete documentation is maintained either in electronic or hard copy form. Transmits information or documents to customers, using computer, or mail Accurately captures data and enters it on to the relevant systems ·Works within the requirements of data privacy legislation.
Location:
Pune
,
India
Time Type:
Full time
Contract Type:
Permanent

Executive - Finance Operations - Capita

<div>
 Provides administrative support to call centre processes. 
 
 Job title: Executive - Finance Operations 
 
 Job Description: Undertakes basic administrative tasks Ensures that complete documentation is maintained either in electronic or hard copy form. Transmits information or documents to customers, using computer, or mail Accurately captures data and enters it on to the relevant systems ·Works within the requirements of data privacy legislation. 
 
 Location: Pune 
 ,India 
 
 Time Type: Full time 
 
 Contract Type: Permanent
</div>

Executive - Finance Operations

You must have phone customer service experience, familiarity with multiple systems, and a background in complex needs support. Financial or collections experience is a plus.

You will understand customers' financial situations, provide solutions, build rapport, handle vulnerable cases, improve skills, and contribute ideas to enhance the customer service experience.

Banking & Finance

Liverpool

<div>
 How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies? Do you want to work in a bustling &amp; vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants &amp; shops, plus a whole host more? Don't drive? Don't worry! We have a shuttle bus to &amp; from Preston Brook office to Runcorn &amp; Warrington station! Which is FREE of charge to all Capita employees. What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months) If so, we want to hear from you! We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at in Preston Brook! 
 
 Job title: Customer Service Advisor - Financial Services - moving to remote 
 
 Job Description: 
 What's in it for you? 
 <ul>
 <li>Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00</li>
 <li>You will work 40 hours per week between 8am - 8pm, Monday - Friday on an 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently</li>
 <li>Training/grad period you will work between the hours of 830am - 530pm Monday - Friday</li>
 <li>Option to work from home after completing your qualifying period – full equipment provided.</li>
 <li>Modern &amp; vibrant office, with free parking , great transport links, on site canteen, plus several retail &amp; food stores on your door step if you wish to venture!</li>
 <li>Don't drive? Don't worry! We have a shuttle bus to &amp; from Preston Brook office to Runcorn &amp; Warrington station! Which is FREE of charge to all Capita employees.</li>
 <li>Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset</li>
 <li>Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!</li>
 <li>23 days' holiday (rising to 27) with the opportunity to buy extra leave.</li>
 <li>We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).</li>
 <li>Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!</li>
 <li>Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health &amp; wellbeing, travel, and technology</li>
 <li>Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform</li>
 </ul>
 
 What you'll be doing: 
 <ul>
 <li>Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers</li>
 <li>Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service</li>
 <li>Embracing learning, coaching and development to continuously improve your skills and capability</li>
 <li>Sharing ideas to improve the customer service experience</li>
 <li>Making a real difference to people’s lives</li>
 <li>Dealing with some of our more vulnerable customers and their complex needs</li>
 </ul>
 
 What we're looking for: 
 <ul>
 <li>Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances</li>
 <li>Making decisions considering the risk to the client and impact to the customer using guidance or advice where required</li>
 <li>Navigating around our systems and ensuring all details entered are accurate – previous experience of using multiple CPU systems is essential</li>
 <li>Ensuring all regulatory requirements are adhered to through training and compliance</li>
 <li>This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential – detailed below.</li>
 <li>Do you have tick any of the boxes of the below? If so, we want to hear from you!</li>
 </ul>
 
 Essential experience – we require a minimum of one of the below. 
 <ul>
 <li>experience in a call centre customer service role…</li>
 <li>experience in a clerical environment…</li>
 <li>experience in a health care environment dealing with vulnerable clients…</li>
 <li>experience in a face to face customer service role…</li>
 <li>In addition we also need experience of using multiple computer systems</li>
 </ul>
 
 Desirable experience… 
 <ul>
 <li>Experience of working in a collections environment</li>
 <li>Experience of working in Financial Services</li>
 </ul>
 
 You’ll get the chance to follow your chosen career path anywhere in Capita.
 You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
 
 What will happen next: 
 <ul>
 <li>Choose apply now to fill out our short application</li>
 <li>Your application will be reviewed by our global recruitment team</li>
 <li>You will be invited to attend a video interview with a member of the recruitment team</li>
 <li>If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston Brook.</li>
 </ul>
 
 You’ll get the chance to follow your chosen career path anywhere in Capita.
 
 We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
 
 For more information about equal opportunities and process adjustments, please visit the Capita Careers website. 
 
 Location: Liverpool 
 ,United Kingdom 
 
 Time Type: Full time 
 
 Contract Type: Permanent
</div>


 How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?   Do you want to work in a bustling & vibrant office environment, with free parking, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more? Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.   What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)   If so, we want to hear from you!   We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at in Preston Brook! 
 
 Job title: Customer Service Advisor - Financial Services - moving to remote 
 
 Job Description: 
 What's in it for you? 
 
  Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
  You will work 40 hours per week between 8am - 8pm, Monday - Friday on an 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
  Training/grad period you will work between the hours of 830am - 530pm Monday - Friday
  Option to work from home after completing your qualifying period – full equipment provided.
  Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
  Don't drive? Don't worry! We have a shuttle bus to & from Preston Brook office to Runcorn & Warrington station! Which is FREE of charge to all Capita employees.
  Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
  Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
  23 days' holiday (rising to 27) with the opportunity to buy extra leave.
  We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive a day in lieu).
  Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
  Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
  Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
 
 
 What you'll be doing: 
 
  Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
  Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
  Embracing learning, coaching and development to continuously improve your skills and capability
  Sharing ideas to improve the customer service experience
  Making a real difference to people’s lives
  Dealing with some of our more vulnerable customers and their complex needs
 
 
 What we're looking for: 
 
  Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
  Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
  Navigating around our systems and ensuring all details entered are accurate – previous experience of using multiple CPU systems is essential
  Ensuring all regulatory requirements are adhered to through training and compliance
  This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential – detailed below.
  Do you have tick any of the boxes of the below? If so, we want to hear from you!
 
 
 Essential experience – we require a minimum of one of the below. 
 
  experience in a call centre customer service role…
  experience in a clerical environment…
  experience in a health care environment dealing with vulnerable clients…
  experience in a face to face customer service role…
  In addition we also need experience of using multiple computer systems
 
 
 Desirable experience… 
 
  Experience of working in a collections environment
  Experience of working in Financial Services
 
 
 You’ll get the chance to follow your chosen career path anywhere in Capita.
 You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
 
 What will happen next: 
 
  Choose apply now to fill out our short application
  Your application will be reviewed by our global recruitment team
  You will be invited to attend a video interview with a member of the recruitment team
  If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston Brook.
 
 
 You’ll get the chance to follow your chosen career path anywhere in Capita.
 
 We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.
 
 For more information about equal opportunities and process adjustments, please visit the Capita Careers website. 
 
 Location: Liverpool 
 ,United Kingdom 
 
 Time Type: Full time 
 
 Contract Type: Permanent


Customer Service Advisor - Financial Services - moving to remote - Capita

Customer Service Advisor - Financial Services - moving to remote

You must have excellent communication skills, be a great listener, possess a passion for helping others, and be able to problem-solve effectively.

You will assist customers with water supply queries, home moves, and billing issues, ensuring positive experiences and valuing each interaction to make a difference in their lives.

<div>
 Customer Service Advisor Contract type: Permanent Salary: £22,542 per annum Start Date: Wednesday 8th January 2025 Location: Hybrid working between our Dearne Valley office and home. Training: 5 weeks (Mon – Fri 9am – 5pm) and will be office based. This will then be followed by a further 3 weeks in office once live and taking calls. Candidates will then move to hybrid working. Hours: Full-Time - 37.5 hours per week. Shifts – Monday to Friday 10am to 6pm, however, will need to be flexible to work any hours within the opening hours of 8-6 Monday to Friday. Join Capita as a Customer Service Advisor and you will be joining an exciting business committed to providing excellent opportunities to grow, develop and fast track your career. Our people make Capita a truly exciting and diverse workplace – we want you to bring your whole self to work, allowing your personality and skills to shine. 
 
 Job title: Customer Service Advisor 
 
 Job Description: 
 What you’ll be doing? 
 <ul>
 <li>Helping customers over the phone with enquires about their water supply, home move calls and general billing enquiries</li>
 <li>Taking ownership of enquiries &amp; valuing each customer</li>
 <li>Creating a positive experience for both customer and client</li>
 <li>Making a real difference to people’s lives</li>
 </ul>
 
 Who are we looking for? 
 <ul>
 <li>Excellent communication skills, understanding the needs of customers</li>
 <li>Great listeners!</li>
 <li>A genuine passion to help people in difficult circumstances</li>
 <li>The ability to problem solve and offer expert solutions</li>
 </ul>
 
 What’s in it for you? 
 <ul>
 <li>A competitive salary of £22,542 per annum</li>
 <li>22 days’ holiday (rising to 27) with the opportunity to buy extra leave</li>
 <li>The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice</li>
 <li>Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more</li>
 <li>Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health &amp; wellbeing, travel, and technology</li>
 <li>Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform</li>
 </ul>
 
 You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
 
 What will happen next: 
 <ul>
 <li>Choose ‘apply’ to submit a short application ensuring you add your contact number and email address so we can reach you easily.</li>
 <li>The team will then reach out to discuss the role in more detail.</li>
 </ul>
 
 Equal Opportunities 
 
 We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
 
 Location: Rotherham - Capita Park House 
 ,United Kingdom 
 
 Time Type: 
 
 Contract Type: Permanent
</div>


 Customer Service Advisor  Contract type: Permanent  Salary: £22,542 per annum  Start Date: Wednesday 8th January 2025  Location: Hybrid working between our Dearne Valley office and home.  Training: 5 weeks (Mon – Fri 9am – 5pm) and will be office based. This will then be followed by a further 3 weeks in office once live and taking calls. Candidates will then move to hybrid working.  Hours: Full-Time - 37.5 hours per week.  Shifts – Monday to Friday 10am to 6pm, however, will need to be flexible to work any hours within the opening hours of 8-6 Monday to Friday.   Join Capita as a Customer Service Advisor and you will be joining an exciting business committed to providing excellent opportunities to grow, develop and fast track your career. Our people make Capita a truly exciting and diverse workplace – we want you to bring your whole self to work, allowing your personality and skills to shine. 
 
 Job title: Customer Service Advisor 
 
 Job Description: 
 What you’ll be doing? 
 
  Helping customers over the phone with enquires about their water supply, home move calls and general billing enquiries
  Taking ownership of enquiries & valuing each customer
  Creating a positive experience for both customer and client
  Making a real difference to people’s lives
 
 
 Who are we looking for? 
 
  Excellent communication skills, understanding the needs of customers
  Great listeners!
  A genuine passion to help people in difficult circumstances
  The ability to problem solve and offer expert solutions
 
 
 What’s in it for you? 
 
  A competitive salary of £22,542 per annum
  22 days’ holiday (rising to 27) with the opportunity to buy extra leave
  The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more
  Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology
  Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
 
 
 You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
 
 What will happen next: 
 
  Choose ‘apply’ to submit a short application ensuring you add your contact number and email address so we can reach you easily.
  The team will then reach out to discuss the role in more detail.
 
 
 Equal Opportunities 
 
 We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
 
 Location: Rotherham - Capita Park House 
 ,United Kingdom 
 
 Time Type: 
 
 Contract Type: Permanent


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