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Customer Service Adviser

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Peterborough

AI generated summary

  • You must excel in communication, be a team player, appreciate diversity, embrace growth, and strive to be an expert in our products and services.
  • You will build relationships with members, guide them to suitable products, and provide support across various channels without focusing on sales targets.

Requirements

  • Being great with people, and being able to talk to our members.
  • Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
  • Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.
  • Demonstrating a growth-mindset and making the most of the training and development we offer.
  • Having the ambition to become a leading expert on our products and services.

Responsibilities

  • Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between.
  • Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  • Forget sales targets, and enjoy the freedom to do what’s right.

FAQs

What is the primary role of a Customer Service Adviser at YBS?

As a Customer Service Adviser at YBS, your primary role involves getting to know our members and supporting them in finding the right products and services, whether that’s related to savings, home buying, or other financial needs. You will interact with members in branch, over the phone, and online.

Are there sales targets for this position?

No, at YBS, we prioritize doing what’s right for our members over meeting sales targets, allowing you to focus on providing exceptional customer service.

What kind of support can new colleagues expect in the role?

New colleagues at YBS receive full support to learn all aspects of the role, with a focus on personal development and career progression.

Is prior experience in financial services required for this position?

No, prior experience in financial services is not required. We’re looking for individuals who are great with people and have a willingness to learn.

What opportunities are there for career development?

YBS is committed to helping you develop your skills and progress in your career. From day one, you will benefit from a comprehensive induction and full training plan designed to set you up for success.

How does YBS promote flexibility in the work environment?

YBS offers a range of flexible working options to help you achieve a healthy work-life balance, including the possibility to adjust work hours for appointments or personal commitments.

What employee benefits does YBS offer?

YBS offers a variety of benefits including 25 days of holiday plus Bank Holidays, a bonus of up to 15% of eligible pay, up to 11% pension contributions, access to private medical insurance and healthcare plans, as well as discounts through the benefits portal.

Is inclusivity a priority at YBS?

Yes, YBS is passionate about creating an inclusive environment where everyone is welcomed and can bring their whole selves to work.

What makes the Peterborough Branch special?

The Peterborough Branch is located in the historic Cathedral Square with easy access to public transportation and parking. It has a diverse team focused on providing outstanding customer service and supports individual personal and professional development.

How often are applications reviewed for this position?

Applications for this position are reviewed frequently, meaning the role may close prior to the advertised closing date if enough suitable candidates are found.

Finance
Industry
1001-5000
Employees
1864
Founded Year

Mission & Purpose

Here at Yorkshire Building Society, we Help Real Life Happen for our members. And we’ve been doing it for more than 150 years. We’re also owned by our 3 million members, which means everything we do, and every decision we make is for their benefit. We manage their £40 billion assets wisely.  But we’re also here to make things better for our people, too. We’re a business that really cares as much about our colleagues as we do about our customers and our communities. And we offer an exciting future for everyone who joins us on our journey. So, if you’re looking for a warm, welcoming, inclusive and flexible workplace, you’ll discover somewhere that can really help your career happen. References to 'YBS Group'​ or 'Yorkshire Group'​ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich & Peterborough Building Society, N&P and Egg) and its subsidiary companies.