FAQs
What is the primary role of a Customer Service Adviser at YBS?
As a Customer Service Adviser at YBS, your primary role involves getting to know our members and supporting them in finding the right products and services, whether that’s related to savings, home buying, or other financial needs. You will interact with members in branch, over the phone, and online.
Are there sales targets for this position?
No, at YBS, we prioritize doing what’s right for our members over meeting sales targets, allowing you to focus on providing exceptional customer service.
What kind of support can new colleagues expect in the role?
New colleagues at YBS receive full support to learn all aspects of the role, with a focus on personal development and career progression.
Is prior experience in financial services required for this position?
No, prior experience in financial services is not required. We’re looking for individuals who are great with people and have a willingness to learn.
What opportunities are there for career development?
YBS is committed to helping you develop your skills and progress in your career. From day one, you will benefit from a comprehensive induction and full training plan designed to set you up for success.
How does YBS promote flexibility in the work environment?
YBS offers a range of flexible working options to help you achieve a healthy work-life balance, including the possibility to adjust work hours for appointments or personal commitments.
What employee benefits does YBS offer?
YBS offers a variety of benefits including 25 days of holiday plus Bank Holidays, a bonus of up to 15% of eligible pay, up to 11% pension contributions, access to private medical insurance and healthcare plans, as well as discounts through the benefits portal.
Is inclusivity a priority at YBS?
Yes, YBS is passionate about creating an inclusive environment where everyone is welcomed and can bring their whole selves to work.
What makes the Peterborough Branch special?
The Peterborough Branch is located in the historic Cathedral Square with easy access to public transportation and parking. It has a diverse team focused on providing outstanding customer service and supports individual personal and professional development.
How often are applications reviewed for this position?
Applications for this position are reviewed frequently, meaning the role may close prior to the advertised closing date if enough suitable candidates are found.