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Customer Service Advisor

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Capita

Nov 13

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You must have excellent communication skills, be a great listener, possess a passion for helping others, and be able to problem-solve effectively.
  • You will assist customers with water supply queries, home moves, and billing issues, ensuring positive experiences and valuing each interaction to make a difference in their lives.

Requirements

  • Excellent communication skills, understanding the needs of customers
  • Great listeners!
  • A genuine passion to help people in difficult circumstances
  • The ability to problem solve and offer expert solutions

Responsibilities

  • Helping customers over the phone with enquiries about their water supply, home move calls and general billing enquiries
  • Taking ownership of enquiries & valuing each customer
  • Creating a positive experience for both customer and client
  • Making a real difference to people’s lives

FAQs

What is the salary for the Customer Service Advisor position?

The salary for the Customer Service Advisor position is £22,542 per annum.

What are the working hours for this role?

The working hours for this role are full-time, 37.5 hours per week, typically from Monday to Friday, 10am to 6pm, with flexibility to work any hours within the opening hours of 8am to 6pm.

Where is the job located?

The job is located in Rotherham, at Capita Park House, and involves hybrid working between the office and home.

What can I expect during the training period?

The training period consists of 5 weeks of office-based training from Monday to Friday, 9am to 5pm, followed by an additional 3 weeks in the office once you start taking calls.

How many holidays do employees receive?

Employees receive 22 days of holiday per year, which increases to 27 days, along with the option to buy extra leave.

Is there any opportunity for career development?

Yes, Capita offers numerous opportunities for career development and support to help you follow your chosen career path within the company.

What additional benefits does Capita provide?

Additional benefits include a company-matched pension, life assurance, a cycle2work scheme, paid parental leave, and a variety of voluntary benefits for lifestyle needs, including discounts on retail, travel, and health & wellbeing.

How can I apply for the Customer Service Advisor position?

To apply for the Customer Service Advisor position, you can choose ‘apply’ to submit a short application, ensuring you include your contact number and email address for easy communication.

What is Capita's policy on equal opportunities?

Capita is an equal opportunity employer and considers all suitably qualified applicants regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability status, or any other protected characteristic, while promoting an inclusive environment.

When is the start date for this position?

The start date for the Customer Service Advisor position is Wednesday, 8th January 2025.

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Capita

We’re a transformation & digital services business obsessed with creating a better world.

Consulting
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Capita is a leading outsourcing and professional services company based in the UK. They provide a wide range of services to both public and private sector clients, including customer service, business process outsourcing, technology solutions, and consulting services. Capita's ultimate mission is to transform and improve the services and operations of their clients, helping them become more efficient, agile, and customer-centric. Their purpose lies in delivering innovative solutions and expertise that drive business growth, improve service delivery, and enhance the overall experience for their clients and their customers. By leveraging their capabilities in technology, data analytics, and process optimisation, Capita aims to be a trusted partner that enables organisations to thrive and succeed in a rapidly evolving business landscape.

Culture & Values

  • Open

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  • Ingenious

    We think about what’s possible

  • Collaborative

    We achieve more when we work together

  • Effective

    We care about doing the best job we can

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