Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Advisor

image

Halfords

14d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Carlisle

AI generated summary

  • You must have strong customer service skills, be IT literate, handle difficult situations calmly, achieve targets, and ideally, have experience in an Autocentre environment.
  • You will greet customers, manage job bookings, and address their technical concerns in the in-house system, ensuring excellent service and support.

Requirements

  • Proven track record of delivering excellent customer service
  • IT literate
  • Able to handle difficult situations professionally and calmly
  • Experience working towards and achieving targets
  • Ideally, experience in an Autocentre environment

Responsibilities

  • As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

FAQs

What is the salary for the Customer Service Advisor position?

The salary for the Customer Service Advisor position is £11,897.73 per annum plus bonus.

What are the working hours for this role?

The working hours for this role are 20 hours per week, and the centre is closed on Sundays.

Are there opportunities for bonuses?

Yes, there is an uncapped bonus scheme available for Customer Service Advisors.

What benefits are included in this role?

Benefits include 5.6 weeks’ annual leave, discounts on garage bills and Halfords products, financial planning support, GP access, and a pension scheme, among others.

Is there a refer-a-friend scheme?

Yes, there is a refer-a-friend scheme where you can earn extra bonuses; T&Cs apply.

Do I need previous experience to apply?

A proven track record of delivering excellent customer service and ideally experience in an Autocentre environment is preferred but not mandatory.

Is training provided for new employees?

Yes, new employees will receive training and support to help them succeed in their role.

What is the company’s stance on diversity and inclusion?

Halfords is committed to creating an inclusive workplace and welcomes applications from all backgrounds, embracing diversity within the team.

Can I progress my career at Halfords?

Yes, employees are given every opportunity to progress their careers at Halfords.

What type of environment will I be working in?

You will be working in a rewarding environment focused on delivering customer service in the automotive service, maintenance, and repair sector.

image

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.