FAQs
What is the salary for the Customer Service Advisor position?
The salary for the Customer Service Advisor position is £22,400, depending on experience, plus an additional £1,000 once qualified.
Where is the Customer Service Advisor role based?
The Customer Service Advisor role is based in the Lettings Support Centre located in Wirral, Birkenhead, CH41 5BX.
What qualifications will I receive support for in this role?
You will receive support in training towards ARLA – NFOPP qualifications.
What kind of training and development opportunities are offered?
The role offers industry-leading training and development, along with a demonstrable career ladder and opportunities for progression.
What are the key responsibilities of a Customer Service Advisor?
The key responsibilities include providing property management and tenancy administration support, coordinating renewal of tenancies, and liaising with contractors for repair and maintenance works.
What skills are required to be successful in this position?
Required skills include outstanding customer service skills, solid administration skills, resilience, organization, excellent verbal and written communication, and being IT literate (MS Office, internet, email systems).
What additional benefits are provided to employees?
Additional benefits include a company pension, employee discount, life insurance, a referral programme, sick pay, and a wellness programme.
What backgrounds do existing team members come from?
Existing Customer Service Advisor team members come from a diverse range of backgrounds, including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors.
Who is Connells Group?
Connells Group, known locally as Jones & Chapman, is one of the largest and most successful estate agency and property service providers in the country, offering services including residential sales, lettings, and mortgages.
Is previous experience in property management required for this role?
Previous experience in property management is not explicitly required, as the existing team comes from various backgrounds, suggesting that strong customer service and administrative skills are prioritized.