Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Advisor

image

Halfords

28d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Milton Keynes

AI generated summary

  • You must have a strong customer service background, IT skills, ability to manage challenges calmly, target achievement experience, and ideally, autocentre experience.
  • You will greet customers, manage job bookings in the system, and address their technical concerns, ensuring a positive service experience.

Requirements

  • Proven track record of delivering excellent customer service
  • IT literate
  • Able to handle difficult situations professionally and calmly
  • Experience working towards and achieving targets
  • Ideally, experience in an Autocentre environment

Responsibilities

  • As a Customer Service Advisor, you’ll be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

FAQs

What is the salary range for the Customer Service Advisor position?

The salary range for the Customer Service Advisor position is £27,175 to £27,625 per annum, plus a bonus.

How many hours per week will I be working?

You will be working 44 hours per week, 5 days a week.

Are there opportunities for career progression?

Yes, you will be given every opportunity to progress your career at Halfords.

What benefits do you offer to your employees?

Benefits include 5.6 weeks’ annual leave, discounts on garage bills and Halfords products, access to grocery and shopping discounts, financial planning support, GP access, a health cash plan, a pension scheme, life assurance, and more.

What experience do I need to apply for this role?

You should have a proven track record of delivering excellent customer service, be IT literate, and able to handle difficult situations professionally. Ideally, you should have experience in working towards and achieving targets, and experience in an Autocentre environment is preferred.

Is there a referral scheme?

Yes, you can earn extra with our refer a friend scheme, subject to terms and conditions.

Is training provided for new employees?

While specific training details are not mentioned, we expect that new employees will receive the necessary training to succeed in their role.

Are applications welcome from all backgrounds?

Yes, we encourage applications from all backgrounds and are committed to creating an inclusive workplace.

What is the company's focus?

The company is focused on rapidly growing the business with a focus on motoring services and electric mobility.

Can I access my salary in advance?

Yes, you can access up to 30% of your salary in advance through our financial planning support via Wagestream.

image

Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.