FAQs
What is the starting salary for the Customer Service Advisor position?
The starting salary is £25,714.00, which rises to £27,032.00 after hitting the required competencies.
How many hours will I be working each week?
You will be working 40 hours per week.
What are the working hours for this role?
Working hours are between 8am - 8pm, Monday to Friday, on a 6-week shift rota with 2 out of 6 Saturdays from 9:30am - 5pm.
Is there an option to work from home?
Yes, there is an option to work from home after completing the qualifying period, which is usually around 4-6 months.
Will I receive training for this role?
Yes, during the training/grad period, you will work Monday to Friday from 8:30am - 5:30pm.
Are there opportunities for career progression?
Yes, there is an internal career progression platform called INSPIRE that helps colleagues develop into various roles.
What benefits are offered to employees?
Employees have access to exclusive discounts, 23 days of holiday (rising to 27), company matched pension, life assurance, and several other benefits.
Is prior experience required for this position?
Yes, a minimum of one year of experience in a relevant customer service role is required, along with experience using multiple computer systems.
What type of customers will I be dealing with?
You will be dealing with a range of customers, including those who have complex and vulnerable needs.
What is the process for applying for this position?
To apply, you can choose "apply now" to fill out a short application. Your application will then be reviewed by the global recruitment team, and you may be invited for video and subsequent on-site interviews.
Are there any non-working holidays?
Yes, Christmas Day, Boxing Day, and New Year's Day are all non-working days, allowing you to take time off during the holidays.
Is the company an equal opportunity employer?
Yes, Capita is an equal opportunity and Disability Confident employer, committed to providing an inclusive recruitment process and work environment.