FAQs
What is the starting salary for the Customer Service Advisor position?
The starting salary is £25,714.00, with the potential to rise to £27,032.00 once you hit the required competencies.
Are there any opportunities for career progression?
Yes, we have an internal career progression platform called INSPIRE, which helps colleagues develop into various roles with a clear development plan from the outset.
What are the working hours for this position?
You will work 40 hours per week between 8 am - 8 pm, Monday - Friday, on a 7-week shift rota, with 2 out of 7 Saturdays between 9:30 am - 5 pm. No Sunday shifts are currently scheduled.
Is training provided for new hires?
Yes, comprehensive training will be provided, including system training for navigating multiple computer systems.
What benefits are offered to employees?
Benefits include access to exclusive discounts, 23 days of holiday (rising to 27), company-matched pension, life assurance, a cycle-to-work scheme, and voluntary benefits designed to suit your lifestyle.
Do I need previous experience to apply for this role?
Yes, a minimum of one year of relevant experience is required, such as strong experience in a call center customer service role, a clerical environment, or experience in health care dealing with vulnerable clients.
What equipment will be provided for remote work?
Full equipment for remote work will be provided after completing the qualifying period, which usually lasts around 4-6 months.
Are there any specific qualifications needed for this role?
There are no specific qualifications required, but excellent spoken and written English, strong communication skills, and the ability to handle complex customer needs are essential.
How do I apply for the Customer Service Advisor position?
To apply, choose 'apply now' to fill out a short application, and your submission will be reviewed by the global recruitment team.
What does the recruitment process look like?
The recruitment process includes a video interview with a member of the recruitment team, followed by a second stage interview on-site in Preston if you are successful in the first stage.