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Customer Service Advocate - Honolulu, HI

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UnitedHealthcare

1mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
  • Honolulu
    Remote

Requirements

  • High School Diploma / GED OR equivalent work experience.
  • Must be 18 years of age OR older.
  • 2+ years of customer service experience.
  • Ability to rotate into the office on average of 1 week per month.
  • Ability to work full-time, 8 hours shift, Monday – Friday between 8:00am to 8:00pm Hawaii Time including the flexibility to work occasional overtime given the business need.
  • Preferred Qualifications
  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • Telecommuting Requirements:
  • Reside within commutable distance of 1132 Bishop Street Honolulu HI96813
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Responsibilities

  • Handle call transfers for claims reconsiderations and member education
  • Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Assist customers in navigating UnitedHealth Group websites, encouraging and reassuring them to become self-sufficient in using our tools
  • Act as a Subject Matter Expert or mentor to other team members

FAQs

What is the job title and location for this position?

The job title is Customer Service Advocate, located in Honolulu, HI.

What type of work arrangement is offered for this role?

This is a hybrid role that allows employees to work from home and the office, typically working remotely for up to three weeks per month and rotating into the office for about one week each month.

What are the primary responsibilities of a Customer Service Advocate?

Primary responsibilities include handling call transfers for claims and education, guiding customers on health care benefits, assisting with appointment scheduling, navigating company websites, and acting as a Subject Matter Expert for other team members.

What qualifications are required for this position?

Required qualifications include a High School Diploma or GED, being 18 years or older, at least 2 years of customer service experience, the ability to work full-time and rotate into the office, and flexibility with shifts between 8:00 AM to 8:00 PM Hawaii time.

Are there any preferred qualifications that would benefit a candidate?

Preferred qualifications include experience in a Health Care or Insurance environment, familiarity with medical terminology, and experience in social work or working with vulnerable populations.

What training is provided for this position?

The role offers 11 weeks of virtual training, with training hours from 8:00 AM to 4:30 PM HST.

How many calls will a Customer Service Advocate handle daily?

Advocates may handle between 20 to 50 calls a day.

What technology and systems will employees need to use?

Employees will use systems such as Genesys and Workforce while performing their duties.

What is the hourly pay range for this position?

The hourly pay range is $19.47 to $38.08, based on various factors like local labor markets, education, and work experience.

What are the telecommuting requirements for this job?

Employees must reside within a commutable distance of 1132 Bishop Street, Honolulu, HI, have a secure work area, and maintain a high-speed internet connection approved by UnitedHealth Group.

What is the company's stance on diversity and equal opportunity employment?

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment regardless of various protected characteristics.

Is a drug test required before employment?

Yes, candidates are required to pass a drug test before beginning employment.

UnitedHealthcare

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

When it comes to your health, everything matters. That’s why UnitedHealthcare is helping people live healthier lives and making the health system work better for everyone. Our health plans are there for you in moments big and small, delivering a simple experience, affordable coverage, and supportive care. Wherever your health takes you, we're there for what matters. At UnitedHealthcare, part of the UnitedHealth Group family of businesses, we are working to create a system that is connected, aligned and more affordable for all involved; one that delivers high quality care, responsive to the needs of each person and the communities in which they live. With connections to more than 1.3 million physicians and care professionals and 6,500 hospitals and care facilities across the globe, we can collaborate in new ways to improve patient care while providing customizable and comprehensive solutions in any marketplace, anywhere.

Culture & Values

  • Integrity

    Honor commitments. Never compromise ethics.

  • Compassion

    Walk in the shoes of the people we serve and those with whom we work.

  • Relationships

    Build trust through collaboration.

  • Innovation

    Invent the future. Learn from the past

  • Performance

    Demonstrate excellence in everything we do.

Benefits

  • United Well-being

    United Well-being supports employees in their journey to better health. Resources include: Exercise and mindfulness apps. Tips and recipes for healthy cooking. Wellness coaching and financial tools. A private employee community group.

  • Health and Insurance

    Our medical plans for employees deliver better value and better outcomes. We offer: Copay plans and HSA-eligible plans. Vision and dental plans. Flexible spending accounts. Life insurance, and more.

  • Savings and Retirement

    In addition to competitive pay, we provide financial benefits to help employees manage their money. Benefits include: 401(k) Savings Plan. Employee Stock Purchase Plan. UnitedHealth Group credit union, and more.

  • Paid Time Off (PTO)

  • Paid Company Holidays

  • Parental Leave

  • Employee Assistance Program