FAQs
What is the job title and location for this position?
The job title is Customer Service Advocate, located in Honolulu, HI.
What type of work arrangement is offered for this role?
This is a hybrid role that allows employees to work from home and the office, typically working remotely for up to three weeks per month and rotating into the office for about one week each month.
What are the primary responsibilities of a Customer Service Advocate?
Primary responsibilities include handling call transfers for claims and education, guiding customers on health care benefits, assisting with appointment scheduling, navigating company websites, and acting as a Subject Matter Expert for other team members.
What qualifications are required for this position?
Required qualifications include a High School Diploma or GED, being 18 years or older, at least 2 years of customer service experience, the ability to work full-time and rotate into the office, and flexibility with shifts between 8:00 AM to 8:00 PM Hawaii time.
Are there any preferred qualifications that would benefit a candidate?
Preferred qualifications include experience in a Health Care or Insurance environment, familiarity with medical terminology, and experience in social work or working with vulnerable populations.
What training is provided for this position?
The role offers 11 weeks of virtual training, with training hours from 8:00 AM to 4:30 PM HST.
How many calls will a Customer Service Advocate handle daily?
Advocates may handle between 20 to 50 calls a day.
What technology and systems will employees need to use?
Employees will use systems such as Genesys and Workforce while performing their duties.
What is the hourly pay range for this position?
The hourly pay range is $19.47 to $38.08, based on various factors like local labor markets, education, and work experience.
What are the telecommuting requirements for this job?
Employees must reside within a commutable distance of 1132 Bishop Street, Honolulu, HI, have a secure work area, and maintain a high-speed internet connection approved by UnitedHealth Group.
What is the company's stance on diversity and equal opportunity employment?
UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment regardless of various protected characteristics.
Is a drug test required before employment?
Yes, candidates are required to pass a drug test before beginning employment.