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Customer Service Agent

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DAZN

10d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Hyderabad

AI generated summary

  • You should have 1+ years in customer support via chat/mail, experience in a 24/7 environment, previous use of Zendesk, and a keen interest in global sports.
  • You will handle customer inquiries, complete training, collaborate with global teams, support retention strategies, provide feedback, ensure KPI adherence, and resolve customer issues effectively.

Requirements

  • Atleast 1+ years of experience in a Customer Support via chat & mail
  • Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
  • Previous experience using Zendesk
  • An interest in global sports

Responsibilities

  • - Build your customer service skills by being a first point of contact for DAZN customers
  • - Complete our customer service training programme
  • - Gain broader business experience by working with multiple global teams
  • - Work on DAZN’s customer retention strategy
  • - Provide valuable feedback to improve the customer experience
  • - Build data and performance skills by ensuring KPI and SLA adherence
  • - Be part of an inclusive and dynamic customer service team
  • - Own customer issues

FAQs

What is the job title for this position?

The job title for this position is Customer Service Agent.

Where is the job located?

The job is located in Hyderabad, India.

What type of employment is offered for this role?

This role offers full-time, permanent employment.

What is the schedule for the Customer Service Agent role?

The role operates in a 24/7 environment, which means flexibility is required to meet the needs of customers around the clock.

What qualifications are required for this position?

Candidates must have at least 1+ years of experience in customer support via chat and email, experience working under pressure, previous experience using Zendesk, and an interest in global sports.

What are the benefits provided to employees?

Benefits include access to DAZN, an annual performance-related bonus, free access to a workplace mental health platform app (Unmind) for you and one other, learning and development resources, and access to internal speaker series and events.

What type of training will be provided for this role?

Employees will complete a customer service training program to enhance their skills.

How does DAZN promote diversity and inclusion in its hiring process?

DAZN values equality and diversity, fostering an inclusive environment where everyone can contribute and have their voices heard. They actively hire and develop talent across various demographics.

Can I submit a cover letter with my application?

Yes, you are welcome to include a cover letter with your application, but it is not required.

What qualities does DAZN look for in employees?

DAZN looks for ambitious, inventive, passionate, brave, and supportive individuals who can contribute to the company's goals and values.

DAZN

The Global Home of 🥊 Your Boxing. Your Way.

Entertainment & Media
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life. We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews. If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We look forward to hearing from you!