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Customer Service Agent for a Luxury Faux Flower Arrangements and Decor

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LTVplus

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Data
  • Philippines
    Remote

AI generated summary

  • You need strong communication skills, time management, 1+ year in order processing and data entry, Excel proficiency, and exceptional attention to detail.
  • You will enter and process orders, generate invoices, manage inventory records, and perform backoffice tasks like editing orders and creating store credits.

Requirements

  • Strong written and verbal communication skills
  • Excellent time management skills
  • Minimum of one year of experience in order processing and/or inventory management
  • Minimum of one year of experience in data entry
  • Proficiency in Microsoft Excel
  • Exceptional attention to detail

Responsibilities

  • Enter and process orders accurately and efficiently
  • Generate and manage invoices for orders
  • Update and manage inventory records to ensure accurate stock levels
  • Perform general backoffice tasks, including editing orders, adjusting inventory, and creating store credits

FAQs

What is the job title for this position?

The job title is Customer Service Agent for a Luxury Faux Flower Arrangements and Decor.

Is this role customer-facing?

No, this is a non-customer-facing role focused on back-office operations.

What are some key responsibilities of this position?

Key responsibilities include entering and processing orders, generating and managing invoices, updating inventory records, and performing general back-office tasks such as editing orders and creating store credits.

What are the working hours for this position?

The working hours are Monday to Friday from 5 AM to 2 PM PST.

What experience is required for this job?

A minimum of one year of experience in order processing, inventory management, and data entry is required.

Is familiarity with order management software necessary?

While it's not a requirement, familiarity with order management software is considered a nice to have.

What technical requirements are needed for this position?

A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection are required.

Are there any perks or benefits associated with this role?

Yes, perks include a monthly pay, health stipend, internet stipend, quarterly virtual hangouts, and annual team retreats.

Where is this position located?

The position is located in the Philippines, specifically Metro Manila/Makati.

What type of employment is this position?

This is a full-time employment position.

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LTVplus

Ridding the World of Bad Customer Experiences

Consulting
Industry
201-500
Employees

Mission & Purpose

Imagine a world where your eCommerce business has outstanding customer support around the clock, capable of handling any volume of requests, even during peak seasons. That world is now a reality with LTVplus, your trusted customer service outsourcing partner. In a competitive landscape where your in-house team or AI automation might fall short, LTVplus offers a game-changing solution. Our world-class dedicated customer support agents flawlessly integrate with your business, providing multilingual and multichannel support through phone, email, and chat, 24/7. We are LTVplus, a company committed to helping eCommerce brands, SaaS, educational businesses, and more like yours increase Customer Lifetime Value. We build, train, and manage agents from all over the world to give your business the right people, skills, and languages for success. Our unique value proposition is simple: low-cost, high-quality customer support that grows with your business. But don't just take our word for it. Amanda Moore, Business Development Manager at TekReplay, says, 'LTVplus has been one of the best decisions that TekReplay has made for our customer service department. LTVplus handles all of our incoming calls and emails professionally and accurately. We build, train, and manage dedicated teams of live chat agents, customer support agents, and payment recovery specialists. LTVplus takes away the hassle of live chat, email, social media, voice, and SMS support management. As a result, you can focus on your business objectives and goals while our customer support system runs in the background seamlessly. Book a call with us today, and let's start deploying your world-class customer support team ASAP. Together, we will unlock your business's true potential.