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Customer Service Agent T2

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Menzies Aviation

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Logistics

AI generated summary

  • You need strong verbal communication, a 5-year work/unemployment/education history, a valid passport, National Insurance proof, and proof of address.
  • You will ensure exceptional service and safety, check travel documents, check-in customers, issue boarding passes, and process customer data in compliance with regulations and procedures.

Requirements

  • Good verbal communication.
  • A full 5-year work/unemployment/education history.
  • Valid Passport
  • Proof of National Insurance
  • Proof of address

Responsibilities

  • Provide exceptional customer service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
  • Always ensure Safety and Security is never compromised.
  • Check customers travel documentation together with relevant identification to ensure compliance with governing bodies.
  • Check customers into airline systems adhering to policies and procedures. Issuing boarding passes and bag tags with the correct AAA followed.
  • You will process customers using an automated DCS or manual system ensuring full compliance with regulatory, company and airline requirements.

FAQs

What is the primary purpose of the Customer Service Agent T2 role?

The primary purpose of the Customer Service Agent T2 role is to deliver high performance standards in customer service and processing, ensuring customer satisfaction, compliance with airline requirements, and maintaining health and safety standards.

What responsibilities will I have regarding customer documentation?

You will be responsible for checking customers' travel documentation and relevant identification to ensure compliance with governing bodies.

Is there a focus on safety and security in this role?

Yes, safety and security are paramount; you must always ensure that these aspects are never compromised while performing your duties.

What qualifications are required for this position?

Required qualifications include good verbal communication skills, a full 5-year work/unemployment/education history, a valid passport, proof of National Insurance, and proof of address.

Does the company have a policy regarding substance misuse?

Yes, the company has a Substance Misuse Policy that prohibits the misuse of alcohol and drugs and conducts regular testing to enforce this policy.

What type of training is provided for this role?

The company provides training related to health, safety, wellbeing, and compliance with workplace health and safety rules or procedures.

Is Menzies Aviation an equal opportunity employer?

Yes, Menzies Aviation is a committed equal opportunity employer and encourages applications from all suitably qualified and eligible applicants regardless of various personal attributes.

Can I reach out for adjustments to the recruitment process?

Yes, you can contact the recruiter to discuss any reasonable adjustments to the recruitment process that you would like them to consider.

How can I apply for the Customer Service Agent T2 position?

If this role is of interest to you, click the apply now button to submit your application.

Who can I contact for more information about the role?

You can contact lhr.suggestions@menziesaviation.com for further information about the role.

Menzies Aviation

People. Passion. Pride. Since 1833.

Defence & Aerospace
Industry
10,001+
Employees
1833
Founded Year

Mission & Purpose

People. Passion. Pride. These have driven our team since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across six continents. But at the heart of our business is our people. Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help. Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate. We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver. Our core services include ground, air cargo and fuel services.