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Customer Service Assistant

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Midcounties Co-operative

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be customer-focused, an effective communicator, supportive under pressure, flexible with shifts, and confident with a friendly demeanor.
  • You will ensure a great customer experience, provide quick checkouts, maintain store presentation, replenish stock, and engage in community support activities.

Requirements

  • To be customer focused and deliver excellent store experiences
  • A natural ability to listen, interact and communicate with customers and team members
  • Enthusiasm and resilience to support your colleagues during demanding times
  • Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  • Confidence and a friendly, approachable nature

Responsibilities

  • To go the extra mile to ensure customers have a fantastic store experience
  • To provide customers with a speedy and convenient checkout process
  • To ensure the store looks presentable for customers
  • To replenish stock to ensure customers can purchase our wide variety of products
  • To be actively involved with social activities and during-work-time volunteering hours to support your local community

FAQs

What are the key responsibilities of a Customer Service Assistant at Your Co-op?

The key responsibilities include ensuring a fantastic store experience for customers, providing a speedy checkout process, maintaining store presentation, replenishing stock, and participating in community support activities.

What are the working hours for this position?

Your shift pattern may include evenings and weekends, but we value your time outside of work and provide a rota available 4-week in advance for your peace of mind.

Is previous experience required for this role?

No, previous experience is not strictly necessary. We believe in transferable skills, so if you are excited about the role, we encourage you to apply even if your past experiences do not align perfectly with the job description.

What benefits does Your Co-op offer to its employees?

Your Co-op offers a variety of benefits including discounts on services, enhanced discount rates for colleagues, holiday discounts, childcare fee reductions, premium hourly rates, a Refer a Friend Scheme, paid volunteering time, mental health support, and professional development programs.

Is there an opportunity for career development in this role?

Yes, at Your Co-op you will have access to full training and accredited development programs, allowing for career growth and advancement within the company.

Do I need to be flexible with my availability for this job?

Yes, flexibility to work a range of shifts, including daytime, evenings, and weekends, is required for this position.

Will I have an interview if my application is successful?

Yes, if your application matches the role requirements, you will be contacted for a face-to-face interview with a Store Manager, where you may receive an offer on the same day.

What kind of work environment can I expect at Your Co-op?

At Your Co-op, you can expect a supportive team environment that values diversity and inclusivity, where everyone can bring their authentic selves to work.

Are there any community involvement opportunities in this role?

Yes, employees are encouraged to participate in community support initiatives and volunteer during work hours to engage with and support the local community.

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Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

  • Democracy

    Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.

  • Openness

    Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.

  • Equality

    Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.

  • Social Responsibility

    Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.