FAQs
What are the primary responsibilities of a Customer Service Assistant?
As a Customer Service Assistant, your primary responsibilities include delivering an outstanding experience for customers, booking customers in at reception, answering customer questions, hosting individuals and parties, keeping the center clean and tidy, and preparing and serving food and drinks.
What skills are needed for this role?
The key skills needed for this role include determination, enthusiasm, high levels of customer service, strong communication skills, flexibility around working patterns, a helpful and approachable demeanor, organization, multitasking abilities, and being a strong team player.
What are the working hours for this position?
The position requires full flexibility around the working pattern, including evenings and weekends.
What benefits do employees receive?
Employees receive various benefits including retailer discounts, free bowling for family and friends, free food when working 6 hours or more, enhanced maternity/paternity/adoption leave, health care cash back scheme, employee assistance program, free counseling, life assurance, long service awards, recommend a friend scheme, and on-the-spot rewards.
Is there an opportunity for career development in this role?
Yes, there is significant opportunity for career development. Tenpin encourages development within the company, and many managers started as team members before progressing into management or senior roles.
How can I apply for this position?
To apply for this position, you can click apply and complete the short application process, which takes approximately 2 minutes.
Is experience in customer service necessary for this role?
While experience in customer service is beneficial, it is not mandatory. A positive attitude, confidence, and energy are more important, and the rest of the necessary skills can be taught.
Do employees receive free food during their shifts?
Yes, employees receive free food when they work for 6 hours or more.