FAQs
What is the role of a Customer Service Assistant?
The role of a Customer Service Assistant includes delivering an outstanding experience for customers by booking them in at reception, answering customer questions, identifying sales opportunities, hosting individuals and parties, keeping the center clean and tidy, and preparing and serving food and drinks.
What skills are necessary to succeed in this position?
Necessary skills include determination and enthusiasm, the ability to work in a fast-paced environment, strong communication skills, a positive and helpful attitude, flexibility in working hours (including evenings and weekends), organization and multitasking abilities, and being a strong team player.
What kind of work environment does Tenpin offer?
Tenpin offers a fun and entertaining work environment, where employees can enjoy a variety of activities and contribute to providing exceptional experiences for customers of all ages.
What are the working hours for this position?
The position requires full flexibility around working patterns, including evening and weekend shifts.
What benefits does Tenpin provide to its employees?
Benefits include retailer discounts, free bowling for family and friends, free food when working over six hours, enhanced maternity, paternity, and adoption leave, a health care cash back scheme, employee assistance programs, life assurance, long service awards, and rewards for recommending a friend.
Is there an opportunity for career development within Tenpin?
Yes, Tenpin provides opportunities for career development, with many managers having started as Team Members and advanced into management or senior roles.
How can I apply for the Customer Service Assistant position?
If you are ready to develop your career with Tenpin, you can click apply and complete the short application process, which takes approximately 2 minutes.
Do I need prior experience to apply for this role?
While prior experience in customer service may be beneficial, the role emphasizes a positive attitude, enthusiasm, and the willingness to learn, which we can teach to suitable candidates.