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Customer Service Assistant

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Tenpin Ltd (part of Ten Entertainment Group Plc)

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Chichester

AI generated summary

  • You must be determined and enthusiastic, providing excellent customer service. Flexibility for evenings and weekends, strong communication, organization skills, and teamwork are essential.
  • You will deliver exceptional customer service, manage bookings, assist with inquiries, identify sales opportunities, host events, maintain cleanliness, and serve food and drinks.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the role of a Customer Service Assistant?

The role of a Customer Service Assistant includes delivering an outstanding experience for customers by booking them in at reception, answering customer questions, identifying sales opportunities, hosting individuals and parties, keeping the center clean and tidy, and preparing and serving food and drinks.

What skills are necessary to succeed in this position?

Necessary skills include determination and enthusiasm, the ability to work in a fast-paced environment, strong communication skills, a positive and helpful attitude, flexibility in working hours (including evenings and weekends), organization and multitasking abilities, and being a strong team player.

What kind of work environment does Tenpin offer?

Tenpin offers a fun and entertaining work environment, where employees can enjoy a variety of activities and contribute to providing exceptional experiences for customers of all ages.

What are the working hours for this position?

The position requires full flexibility around working patterns, including evening and weekend shifts.

What benefits does Tenpin provide to its employees?

Benefits include retailer discounts, free bowling for family and friends, free food when working over six hours, enhanced maternity, paternity, and adoption leave, a health care cash back scheme, employee assistance programs, life assurance, long service awards, and rewards for recommending a friend.

Is there an opportunity for career development within Tenpin?

Yes, Tenpin provides opportunities for career development, with many managers having started as Team Members and advanced into management or senior roles.

How can I apply for the Customer Service Assistant position?

If you are ready to develop your career with Tenpin, you can click apply and complete the short application process, which takes approximately 2 minutes.

Do I need prior experience to apply for this role?

While prior experience in customer service may be beneficial, the role emphasizes a positive attitude, enthusiasm, and the willingness to learn, which we can teach to suitable candidates.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.