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Customer Service Assistant

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Wickes

2mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should provide excellent customer service and ideally have experience in a similar role, assisting customers daily.
  • You will focus on providing exceptional customer service, assisting customers daily, and ensuring a positive experience for everyone who visits the store.

Requirements

  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Responsibilities

  • Whatever your role in and around the store, everything you do will be focused on the customer experience.
  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service.

FAQs

What is the main focus of the Customer Service Assistant role?

The main focus of the Customer Service Assistant role is to enhance the customer experience by providing high levels of service and support in the store environment.

Is prior experience required for this position?

While prior experience in a similar role is preferred, we are primarily looking for candidates who can deliver excellent customer service.

What are the salary rates for this job according to age?

The salary rates are £11.44 per hour for those aged 21 and over, £10.79 per hour for those aged 18 to 20, and £7.94 per hour for those under 18.

Are there opportunities for career development?

Yes, the company offers fantastic learning and development opportunities, allowing you to grow and develop your career.

What kind of benefits can employees expect?

Employees can expect a variety of benefits, including up to £300 per month gain share bonus, up to 10% employer pension contribution, up to 35 days of annual leave, a 20% colleague discount, and several wellbeing benefits.

Does the company support flexible working?

Yes, the company aims to create an inclusive workplace and is open to discussing flexible working arrangements during the application process.

What is the application process for reasonable adjustments?

If you require any adjustments in the application process or at the interview stage, you can inform us when we invite you to interview or contact us through the provided link in the job description.

How many bank holidays are included in the annual leave?

The annual leave includes 8 days of bank holidays.

Is there a discount program available for staff?

Yes, there is a discount platform that includes savings and cash back at numerous retailers, as well as savings on gym membership.

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Wickes

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.