FAQs
What does a Customer Service Assistant do at Your Co-op?
A Customer Service Assistant at Your Co-op is responsible for ensuring a fantastic store experience for customers, providing speedy checkout, maintaining store presentation, replenishing stock, and engaging in community support activities during work hours.
Are there shift requirements for this role?
Yes, the shift pattern may include evenings and weekends, but the rota will be provided 4 weeks in advance to help you plan your time outside of work.
What qualities are we looking for in a candidate?
We are looking for candidates who are customer-focused, good communicators, enthusiastic, flexible with shifts, and who have a friendly and approachable nature.
Is previous experience necessary for this role?
Not necessarily! We encourage you to apply even if your past experience doesn’t align perfectly with the job description, as we believe in transferable skills.
What benefits do Customer Service Assistants receive?
Benefits include discounts on various Co-op services, enhanced discount rates for food shopping, holiday discounts, up to 60% off childcare fees, premium hourly rates, equal wages regardless of age, paid time off for volunteering, and more.
How does Your Co-op support its employees' mental health?
Your Co-op provides GroceryAid Colleague Mental Health Support and has a Colleague Support Fund to assist employees.
What kind of training opportunities are available?
Your Co-op offers full training and accredited development programmes to ensure ongoing growth and learning for its employees.
Is there a uniform policy for Customer Service Assistants?
Yes, Customer Service Assistants are provided with a uniform as part of their employment.
Does Your Co-op offer a referral program?
Yes, there is a Refer a Friend Scheme in place that rewards employees for bringing in new team members.
How does Your Co-op contribute to the community?
Your Co-op invests a third of their profits in community support initiatives and encourages employees to partake in volunteering activities.