You should have experience in customer service, providing high-level assistance to customers daily as they enter the store.

You will focus on enhancing customer experience through efficient service, ensuring easy access to resources, timely deliveries, and providing friendly assistance with payment and inquiries.

Hospitality & Retail

United Kingdom

Winchester

Large

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small.

We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.

Retail & Consumer Goods

Wickes

Retail

<ul><li>Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.</li></ul>

Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

Customer Service Assistant - Wickes

<div>
 <div>
  <div>
   Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.
  </div>
  <div></div>
  <div>
   <b><br> The Role...</b>
  </div>
  <div></div>
  <div>
   <br> Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.
  </div>
  <div></div>
  <div>
   <b><br> About you...</b>
  </div>
  <div></div>
  <div>
   <br> Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who has ideally has experience working in a similar role.
  </div>
  <div></div>
  <div>
   <b><br> What can we offer you?</b>
  </div>
  <div></div>
  <div>
   <br> You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:
  </div>
  <div></div>
  <div>
   <br> 
   <ul>
    <li> Competitive bonus</li>
    <li> Save-as-you-earn scheme</li>
    <li> Contributory pension scheme</li>
    <li> Colleague discount</li>
    <li> Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme</li>
   </ul>
  </div>
  <div></div>
  <div>
   <br> Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education &amp; loans, and access to parental, menopause, and fertility support.
  </div>
  <div></div>
  <div>
   <br> We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
  </div>
  <div></div>
  <div>
   <b><br> Apply now!</b>
  </div>
 </div>
 <div></div>
 <ul>
  <li><br> Salary dependant on age.</li>
 </ul>
 <div></div>
 <div>
  <br> Vacancy Reference # 46671
 </div>
 <div></div>
 <div>
  <i><br> "Please contact us </i><i>here</i><i> if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form"</i>
 </div>
</div>

Customer Service Assistant

Requirements

Responsibilities

FAQs

What is the role of a Customer Service Assistant at Wickes?

What kind of work environment does Wickes offer?

Are there opportunities for professional development at Wickes?

What qualities does Wickes look for in a Customer Service Assistant?

Is experience in retail required for this position?

What can I expect from the training process at Wickes?

How does Wickes encourage team collaboration among colleagues?

What are the working hours for a Customer Service Assistant at Wickes?

Wickes

Mission & Purpose