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Customer Service Assistant

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Southern Coop

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Portsmouth

AI generated summary

  • You should have strong communication skills, a positive attitude, teamwork ability, and enthusiasm for customer service. Experience is a plus, but training is provided.
  • You will assist customers with queries, merchandise stock, manage stock control, serve at the checkout, maintain store cleanliness, and uphold high standards of customer service.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times

FAQs

What are the working hours for the Customer Service Assistant position?

The position is part-time, and specific working hours will be discussed during the interview process.

Is previous experience required for this role?

Experience in a similar role would be advantageous but is not essential, as full training will be provided.

What type of training will be provided?

Full training covering customer service, stock control, and day-to-day store tasks will be provided to you.

What qualities should a candidate possess?

Candidates should have excellent communication skills, a positive 'can do' attitude, a keen enthusiasm for delivering great customer service, and be a team player.

Are there opportunities for career growth within Southern Co-op?

Yes, Southern Co-op supports career growth through internal courses, apprenticeships, and ongoing development opportunities.

What community activities are Customer Service Assistants encouraged to participate in?

Customer Service Assistants are encouraged to engage in community activities such as volunteering, helping out, or getting involved with local good causes.

What benefits are included with the role?

Benefits include a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, employee assistance programs, shopping discounts, NEST pension, cycle-to-work scheme, and a colleague referral scheme.

Is customer service a priority in this role?

Yes, maintaining a high standard of customer service at all times is a key responsibility for the Customer Service Assistant.

How does Southern Co-op support its employees?

Southern Co-op puts people first by providing various benefits, career development options, and being owned by its members.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.