FAQs
What is the job title for this position?
The job title is Customer Service Assistant.
Where is Animed Direct located?
Animed Direct is based in Diss, UK.
What are the primary responsibilities of a Customer Service Assistant?
The primary responsibilities include answering customer calls and emails, providing customer service excellence, resolving inquiries promptly, and recording details of inquiries and feedback.
What are the working hours for this role?
The role is 40 hours per week, working Monday to Friday from either 8am – 5pm or 8.30am – 5.30pm.
Is training required for this position?
Yes, a full week of training is required from the Diss office starting from your start date.
What benefits are offered to employees?
Benefits include up to 7 weeks of holiday, enhanced maternity/paternity/adoption leave, discounted pet healthcare, access to a sharesave scheme, continued professional development, and various flexible benefits.
Do I need to live near the office to apply?
Yes, candidates must live within a commutable distance to the office in Diss.
What skills are required to be successful in this role?
Required skills include excellent communication skills, basic IT skills, attention to detail, the ability to build rapport with customers, and customer service experience.
Are there opportunities for career development?
Yes, there are opportunities for continued professional development within the company.
How do I apply for the position?
If interested in this opportunity, please specify the hours you would like to work on your application and click "apply now."