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Customer Service Assistant

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Southern Coop

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be a friendly communicator, a team player with a positive attitude, eager to deliver excellent customer service, and ready to engage with customers while handling daily tasks.
  • You will assist customers, manage stock and replenishment, operate the checkout, maintain store cleanliness, and ensure high standards of customer service daily.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times

FAQs

What are the working hours for the Customer Service Assistant position?

The Customer Service Assistant role is offered on a part-time basis, with specific hours to be discussed during the application process.

Is prior experience required for this role?

Experience in a similar role would be advantageous but is not essential, as full training will be provided.

What qualities are you looking for in a Customer Service Assistant?

We are looking for fantastic communicators with a positive 'can do' attitude, great team players, and individuals who have a keen enthusiasm for delivering excellent customer service.

What responsibilities will the Customer Service Assistant have?

Responsibilities include helping customers with queries, merchandising stock, assisting with stock control and replenishment, working on the checkout, maintaining cleanliness in the store, and ensuring high standards of customer service.

How does Southern Co-op support employee development?

Southern Co-op offers opportunities for career growth through internal courses and apprenticeships to support your career choices.

Are there any employee benefits provided?

Yes, employees have access to several benefits, including a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, an employee assistance programme, shopping discounts, a NEST pension scheme, and a cycle-to-work scheme.

Is community involvement encouraged in this role?

Yes, we encourage our Customer Service Assistants to engage in community activities, such as volunteering and participating in good causes to foster a connection with their local community.

How can I apply for the Customer Service Assistant position?

You can apply for the position by visiting our careers page or contacting our recruitment team for more information on the application process.

What type of training will be provided?

Full training will be provided to equip you with the necessary skills to excel in the Customer Service Assistant role, including training on customer service, stock management, and store operations.

Can I expect opportunities for advancement in my career at Southern Co-op?

Yes, Southern Co-op values its employees and provides opportunities for career advancement through various training programs and support for professional development.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.