FAQs
What are the main responsibilities of a Customer Service Assistant at Your Co-op?
The main responsibilities include ensuring customers have a fantastic store experience, providing a speedy checkout process, maintaining a presentable store, replenishing stock, and participating in community support activities.
What qualities are you looking for in a candidate?
We are looking for candidates who are customer-focused, have strong communication skills, can support colleagues under pressure, possess flexibility in their shift availability, and have a friendly, approachable nature.
Is previous experience necessary for this role?
No, previous experience is not essential. We believe in transferable skills, so if you're excited about the role, we encourage you to apply regardless of your past experience.
What does the shift pattern look like?
The shift pattern may include evenings and weekends, but your rota will be provided 4 weeks in advance to help you plan your time outside of work.
What benefits do you offer to your employees?
We offer various benefits, including discounts on all 'Your Co-op' services, enhanced food shopping discounts, childcare fee discounts, paid time off for volunteering, and support for mental health.
Is there a possibility of receiving an offer on the same day of the interview?
Yes, there is a possibility that you may receive an offer on the same day after your face-to-face interview with a Store Manager.
How does Your Co-op support diversity and inclusion?
Your Co-op is dedicated to creating a diverse and inclusive workplace where all colleagues can bring their authentic selves to work. We encourage candidates to apply even if their experience does not perfectly align with the job description.
What kind of training and development opportunities are available?
We provide full training and accredited development programs to support your growth within the company.
Are there any employee support programs offered?
Yes, we offer various support programs, including a Colleague Support Fund, GroceryAid Colleague Mental Health Support, and paid time off for volunteering.
What kind of discounts can employees expect?
Employees can enjoy discounts on 'Your Co-op' services such as food shopping, childcare, and travel, along with up to 60% off childcare fees and seasonal shopping discounts.