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Customer Service Assistant

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Midcounties Co-operative

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be customer-focused, a good communicator, resilient, flexible with shifts, and possess a friendly, approachable demeanor to support colleagues and enhance store experiences.
  • You will ensure a fantastic customer experience, provide quick checkouts, maintain store presentation, replenish stock, and engage in community volunteering activities.

Requirements

  • To be customer focused and deliver excellent store experiences
  • A natural ability to listen, interact and communicate with customers and team members
  • Enthusiasm and resilience to support your colleagues during demanding times
  • Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
  • Confidence and a friendly, approachable nature

Responsibilities

  • To go the extra mile to ensure customers have a fantastic store experience
  • To provide customers with a speedy and convenient checkout process
  • To ensure the store looks presentable for customers
  • To replenish stock to ensure customers can purchase our wide variety of products
  • To be actively involved with social activities and during-work-time volunteering hours to support your local community

FAQs

What are the key responsibilities of a Customer Service Assistant at Your Co-op?

A Customer Service Assistant at Your Co-op is responsible for ensuring customers have a fantastic store experience, providing a speedy checkout process, maintaining a presentable store, replenishing stock, and participating in community support activities during work hours.

What is the shift pattern for this role?

The shift pattern may include some evenings and weekends, but the rota will be available 4 weeks in advance, allowing for better planning of personal time.

Is previous experience in retail required for this role?

Previous experience is not necessarily required. Your Co-op welcomes candidates with transferable skills and values enthusiasm and a willingness to learn.

What skills are needed to be successful in this position?

To be successful, you should have a customer-focused mindset, excellent communication skills, enthusiasm, resilience, flexibility to work various shifts, and a friendly, approachable nature.

What benefits does Your Co-op offer to its employees?

Your Co-op offers various benefits including discounts on services, enhanced discount rates for food shopping, holiday discounts, childcare fee reductions, paid time off for volunteering, mental health support, and full training programs.

How does Your Co-op promote inclusion and diversity?

Your Co-op is dedicated to building a diverse and inclusive workplace where colleagues can bring their authentic selves to work, encouraging candidates to apply even if their experience does not perfectly match the job description.

How can I apply for the Customer Service Assistant position?

If you are interested in the position, you can apply directly through the Your Co-op careers page or any platform where the job is listed.

What is the application process like?

After submitting your application, if it matches the role requirements, a member of the friendly recruitment team will contact you. The next step is a face-to-face interview with a Store Manager, where you may receive an offer on the same day.

Are there any opportunities for professional development?

Yes, Your Co-op offers accredited development programs and full training to help employees grow in their roles.

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Midcounties Co-operative

Your Co-op. Owned by our Members. Owned by You.

Retail & Consumer Goods
Industry
5001-10,000
Employees
2005
Founded Year

Mission & Purpose

The Midcounties Co-operative is the one of the largest independent co-operatives in the UK. We have over 6,000 colleagues spread across around 450 sites. Some of our businesses operate nationally, but our trading heartlands are Oxfordshire, Gloucestershire, Buckinghamshire, Shropshire, Staffordshire, the West Midlands, Wiltshire and Worcestershire. The head office is in Warwick. We have almost 700,000 members who enjoy a share in our profits, as well as knowing they are funding ethical activities and initiatives locally and around the world. Membership is open to everyone and has a wide range of benefits. As an organisation that is owned by its members, co-operation is central to our purpose. Our members have the opportunity to tell us what is important to them, and we listen to and act on their comments. Members decide what percentage of our profits are returned to the members and to the local community. What do we believe in? Our values are: Democracy Openness Equality Social Responsibility So why not join our exciting growing Society? We have a wide range of colleagues, working in a broad selection of roles and each one is important in ensuring we remain a successful co-operative business. Whichever role you choose to apply for you’ll know you’ll be working for an award-winning colleague-focussed organisation with ethics at its core.

Culture & Values

  • Democracy

    Democracy is at the heart of our business. We are owned and run by our members. They elect our Board of Directors, who set the direction our society takes. Our members have their say at our Annual General Meeting – meeting face to face with the Board and executive team, and voting on issues which affect the business. No changes are passed without their agreement. This is true democracy in action.

  • Openness

    Openness is the cornerstone of our society. We are committed to a climate of equal influence where everyone is free to share their views. Working closely with colleagues, customers and members, we give everyone a seat at the table. Trust is at the heart of our business, and our dealings with others are always honest and transparent.

  • Equality

    Every member, customer and colleague has a role to play in our co-operative – and a contribution to make. We treat everyone fairly and equally, while recognising and respecting difference and diversity. As an equal opportunities employer we strive to build an inclusive working environment for all.

  • Social Responsibility

    Many companies claim to be socially responsible – but for co-operatives like us this goes further. Social responsibility is at the heart of our movement. It’s an everyday driving force for our business. We want to bring about positive change for our planet. With a focus on energy saving and recycling, our environmental projects have completely transformed how we do business.