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Customer Service Assistant

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Wickes

3mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should have experience in a customer service role and be committed to providing a high level of service to every customer who enters.
  • You will assist customers daily, ensuring a high level of service to enhance their experience in the store, regardless of your specific role.

Requirements

  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who has ideally has experience working in a similar role.

Responsibilities

  • Whatever your role in and around the store, everything you do will be focused on the customer experience.
  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service.

FAQs

What is the role of a Customer Service Assistant?

The role involves creating a positive customer experience by assisting customers, managing stock, supporting deliveries, and ensuring payments are handled with a smile.

What experience is required for this position?

Ideally, candidates should have experience working in a similar customer service role.

What is the salary for the Customer Service Assistant position?

Salary is dependent on age: £11.44 per hour for 21 years and over, £10.79 per hour for ages 18-20, and £7.94 per hour for under 18s.

What benefits are offered for this position?

Benefits include a gain share bonus, employer pension contribution, annual leave, colleague discount, and various wellbeing programs.

How many annual leave days can I expect?

You can expect up to 35 days of annual leave, which includes 8 bank holidays.

Is there an opportunity for career advancement?

Yes, there is fantastic learning and development support, along with opportunities to grow and develop your career.

Do you offer flexible working arrangements?

Yes, we aim to create an inclusive workplace and can discuss flexible working options during the application process.

How do I apply for this position?

You can apply by following the application process outlined in the job description.

What accommodations are available during the application process?

Please contact us if you require any adjustments within the application process, and you will have an opportunity to inform us at the interview stage.

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Wickes

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.