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Customer Service Assistant

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Southern Coop

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Southampton

AI generated summary

  • You should be a great communicator, team player, and enthusiastic about customer service. Experience is a plus, but a positive attitude and community engagement are key.
  • You will assist customers, manage stock levels, operate the checkout, maintain store cleanliness, ensure high service standards, and engage in community activities.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.
  • Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times
  • Proactively engage in community activities

FAQs

What does the Customer Service Assistant role involve?

The role involves assisting customers with queries, merchandising stock, managing stock control and replenishment, working at the checkout, maintaining store cleanliness, and ensuring high standards of customer service.

Is previous experience required for this position?

Experience in a similar role is advantageous but not essential, as full training will be provided.

What qualities are you looking for in a candidate?

We are looking for fantastic communicators who are team players with a positive 'can do' attitude and a keen enthusiasm for delivering great customer service.

Will I have the opportunity to engage with the community?

Yes, we encourage our Customer Service Assistants to engage in community activities, including volunteering and getting involved in good causes.

What benefits does Southern Co-op offer to its employees?

Southern Co-op offers a range of benefits, including a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, employee assistance programs, shopping discounts, a NEST pension scheme, a cycle-to-work scheme, and a colleague referral scheme.

Is this position full-time or part-time?

This position is offered on a part-time basis.

What support does Southern Co-op provide for career growth?

Southern Co-op offers opportunities for career growth through internal courses and apprenticeships to support your career choices.

How does Southern Co-op prioritize its employees?

As a member-owned organization, Southern Co-op puts people first, ensuring a supportive environment for its colleagues.

How can I apply for the Customer Service Assistant position?

You can apply for the position by visiting the Southern Co-op careers page or following the application instructions provided in the job listing.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.