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Customer Service Assistant

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Southern Coop

Dec 7

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Southampton

AI generated summary

  • You should have strong communication skills, a positive attitude, and a passion for customer service. Experience is a plus but not needed; full training will be provided.
  • You will assist customers, manage stock and checkout, maintain store cleanliness, and engage with the community while ensuring high customer service standards.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times
  • Proactively engage in community activities

FAQs

What is the job title for the position being advertised?

The job title is Customer Service Assistant.

Is previous experience required for this role?

Experience in a similar role would be advantageous but is not essential, as full training will be provided.

What qualities are you looking for in a candidate?

We are looking for fantastic communicators who are great team players with a positive 'can do' attitude and a keen enthusiasm for delivering great customer service.

What are some of the responsibilities of a Customer Service Assistant?

Responsibilities include helping customers with queries and requests, merchandising stock, assisting with stock control, working on the checkout, keeping the store clean and tidy, and maintaining high standards of customer service.

Are Customer Service Assistants encouraged to participate in community activities?

Yes, Customer Service Assistants are encouraged to proactively engage in community activities, such as volunteering and getting involved in good causes.

What benefits does Southern Co-op offer to its employees?

Southern Co-op offers various benefits, including a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, employee assistance programmes, generous shopping discounts, a NEST pension, a cycle-to-work scheme, and a colleague referral scheme.

What is the work schedule for the Customer Service Assistant role?

The Customer Service Assistant position is offered on a part-time basis.

How does Southern Co-op support career development for its employees?

Southern Co-op supports career development through internal courses and apprenticeships, as well as providing opportunities for growth within the company.

What type of work environment can I expect as a Customer Service Assistant?

You can expect a friendly and supportive work environment as part of a great team that values putting people first.

How can I apply for the Customer Service Assistant position?

Interested candidates can start their application process by visiting Southern Co-op's careers page or by following the application instructions provided in the job posting.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.