FAQs
What is the role of a Customer Service Assistant?
The role of a Customer Service Assistant includes delivering an outstanding experience for customers, booking customers in at reception, addressing customer questions, identifying sales opportunities, hosting individuals and parties, ensuring the centre is clean and tidy, and preparing and serving food and drinks.
What kind of experience do I need to apply?
No prior experience is necessary. We are looking for individuals with confidence, energy, and a positive attitude. Most skills can be taught on the job.
What are the working hours like?
The position requires full flexibility around working patterns, including evening and weekend shifts.
What skills are needed for this role?
You should be determined and enthusiastic, have a "nothing is too much trouble" attitude, strong communication skills, and the ability to work in a fast-paced environment while being approachable, organized, and a strong team player.
Are there any benefits for employees?
Yes, employees receive benefits such as retailer discounts, free bowling for family and friends, free food when working 6 hours or more, enhanced leave, health care cash back scheme, employee assistance programme, free counselling, life assurance, and various awards and recognition programs.
Is there an opportunity for career development?
Yes, Tenpin offers career development opportunities. Many of our managers started as Team Members and progressed into management or senior roles.
How do I apply for the position?
If you are ready to develop your career with us, click apply and complete the short application process, which takes about 2 minutes.
Do I need to work in a physical location?
Yes, this role requires you to work in our centres and provide face-to-face customer service. Remote work is not applicable for this position.