FAQs
What are the main responsibilities of a Customer Service Assistant at Your Co-op?
The main responsibilities include ensuring customers have a fantastic store experience, providing a speedy checkout process, keeping the store presentable, replenishing stock, and participating in social activities and volunteering to support the local community.
What is the shift pattern for this role?
Your shift pattern may include some evenings and weekends, but the rota will be provided 4 weeks in advance to help you plan your time outside of work.
What qualities are we looking for in a candidate?
We are looking for candidates who are customer-focused, have strong communication skills, show enthusiasm and resilience, are flexible with shifts, and possess a friendly and approachable nature.
Is there an emphasis on diversity and inclusion in the workplace?
Yes, at Your Co-op, we are dedicated to building a diverse and inclusive workplace where all colleagues can bring their authentic selves to work, and we encourage applicants to apply even if their past experience doesn't align perfectly with the job description.
What benefits do we offer to employees?
We offer various benefits including discounts on Your Co-op services, holidays for less with travel discounts, childcare fee reductions, paid time off for volunteering, mental health support, and more.
Do employees receive training?
Yes, employees will receive full training and access to accredited development programs.
Are the wages equal regardless of age?
Yes, we offer equal wages regardless of age for our Customer Service Assistants.
What kind of support does Your Co-op provide to its employees?
Your Co-op provides a Colleague Support Fund, GroceryAid Colleague Mental Health Support, and additional resources to enhance employee well-being.
How does Your Co-op engage with the community?
Your Co-op invests a third of its profits in community support initiatives and encourages employees to participate in social activities and volunteering.
How can I apply for the Customer Service Assistant position?
If you're interested, you can apply today through the Your Co-op careers page or follow the application instructions provided in the job description.