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Customer Service Assistant

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Wickes

Jun 28

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Gloucester

Requirements

  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who has ideally has experience working in a similar role.

Responsibilities

  • Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

FAQs

What kind of company is Wickes and what values do they hold?

Wickes is more than just the nation’s favourite DIY store; it’s a place that values ideas, listens to opinions, and appreciates contributions from all colleagues. The company culture promotes determination to succeed and a passion for being the best.

What will be my main responsibility in the Customer Service Assistant role?

Your main responsibility will be to focus on enhancing the customer experience. This includes ensuring convenient parking, easy access to trolleys, providing assistance when needed, keeping stock in the right place, ensuring timely deliveries, and welcoming customers with a smile at the point of payment.

Do I need previous experience to apply for the Customer Service Assistant position?

While it’s ideal to have experience in a similar role, what’s most important is your ability to offer a high level of customer service to every person that walks through the doors.

What kind of support and training can I expect if I join Wickes?

Wickes is committed to providing fantastic learning and development opportunities. You’ll receive the necessary training and support to help you grow and develop your career with the company.

What benefits does Wickes offer its employees?

Wickes offers a competitive bonus, a save-as-you-earn scheme, a contributory pension scheme, colleague discounts, and access to a discount platform providing savings and cash back at numerous retailers, along with savings on gym memberships and a cycle to work scheme.

Are there any wellness programs offered by Wickes?

Yes, Wickes takes pride in its widely recognized wellbeing strategy. This includes a range of health and wellbeing benefits such as an Employee Assistance Programme, financial education and loans, and access to various support services including parental, menopause, and fertility support.

What is the work environment like at Wickes?

Wickes provides a down-to-earth work environment where employees are encouraged to grow. The company values collaboration, making it a place where everyone can contribute and feel at home.

Wickes

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.