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Customer Service Assistant

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Southern Coop

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Southampton

AI generated summary

  • You should be a strong communicator with a positive attitude, eager to deliver great service, engage in community activities, and work well in a team. Experience is a plus but not essential.
  • You will assist customers with queries, manage stock and replenishment, work the checkout, maintain store cleanliness, and ensure high customer service standards throughout your shift.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.
  • Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities.
  • We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times

FAQs

What is the role of a Customer Service Assistant at Southern Co-op?

The role of a Customer Service Assistant involves delivering excellent customer service, assisting customers with queries, merchandising stock, managing checkouts, and maintaining a clean and safe store environment.

Is prior experience required for this position?

Experience in a similar role is advantageous but not essential, as full training will be provided.

What qualities are you looking for in a candidate?

We are looking for fantastic communicators who are great team players with a positive attitude and a keen enthusiasm for delivering outstanding customer service.

Will I have the opportunity to engage in community activities?

Yes, we encourage our Customer Service Assistants to proactively engage in community activities, including volunteering and getting involved in local good causes.

What kind of benefits does Southern Co-op offer?

Southern Co-op offers a range of benefits including a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, an employee assistance programme, shopping discounts, a NEST pension, a cycle-to-work scheme, and a colleague referral scheme.

Is this a full-time or part-time position?

This is a part-time position within our retail store.

Can I develop my career at Southern Co-op?

Yes, Southern Co-op supports career development through internal courses and apprenticeships.

What makes Southern Co-op different from other employers?

Southern Co-op is member-owned and prioritizes putting people first, including both its customers and colleagues.

What daily tasks will I be involved in as a Customer Service Assistant?

Daily tasks include helping customers with queries, merchandising stock, assisting with stock control and replenishment, working the checkout, and maintaining store cleanliness.

How important is customer service in this role?

Maintaining a high standard of customer service is essential and expected at all times.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.