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Customer Service Assistant

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The Range

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dundee

AI generated summary

  • You must provide excellent customer service, solve problems quickly, work well in a team, remain calm under pressure, and create a positive first impression for customers.
  • You will handle customer inquiries, resolve issues, process returns, manage till transactions, and ensure a positive customer experience daily.

Requirements

  • To be successful in this role, you must be willing to provide the very best customer service experience to our customers.
  • Problem-solving skills and having the ability to think quickly, follow instructions, work as a team and work on initiative are also desirable skills for the role.
  • You will need to be polite and approachable, confident and have the ability to remain patient and calm in difficult situations.
  • You will be the first point of contact a customer has with our Store, so it is essential that you are able to create a good first impression.

Responsibilities

  • Answering customer enquiries.
  • Giving information and helping to solve customer problems.
  • Being the first point of contact for dealing with returned goods.
  • Processing till transactions.
  • Making sure that the customer's experience is a positive one.

FAQs

What is the job title for the position being offered?

The job title is Customer Service Assistant.

What type of employment is being offered for this position?

This position is part-time.

What will be my main responsibilities as a Customer Service Assistant?

Your main responsibilities will include answering customer enquiries, providing information and resolving customer problems, handling returned goods, processing till transactions, and ensuring a positive customer experience.

Is prior experience in customer service required for this role?

While previous customer service experience is not explicitly mentioned, qualities such as being polite, approachable, and having problem-solving skills are essential for success in this role.

What skills are desirable for this Customer Service Assistant position?

Desirable skills include problem-solving abilities, quick thinking, teamwork, and the capability to work on initiative.

How does The Range describe its company culture?

The Range describes its culture as dynamic and fast-paced, emphasizing the importance of people and investing in staff for a rewarding career.

What kind of company is The Range recognized as?

The Range is recognized as a Sunday Times Top Track 100 company and one of the UK's fastest-growing retailers.

What can I expect in terms of career progression with The Range?

You can expect challenging and rewarding career opportunities as The Range is focused on investing in its staff and helping them grow in their careers.

Who will I be interacting with as a Customer Service Assistant?

As a Customer Service Assistant, you will primarily interact with customers as the first point of contact during their shopping experience.

Is training provided for new employees in this role?

The job description does not specify training details, but it is common for customer service roles to include training to equip employees with the necessary skills and knowledge.

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The Range

Retail & Consumer Goods
Industry
1989
Founded Year

Mission & Purpose

Thank you for visiting The Range LinkedIn page. With enormous product diversity, The Range has over 65,000 products across 16 departments including DIY, Kitchen & Dining, Furniture, Lighting, Arts & Crafts and Textiles. The Range was founded in 1989 by Chris Dawson in his home town of Plymouth as an open air market trader. Fast forward to the present day and The Range has over 160 stores across the United Kingdom and Ireland, not to mention an ever expanding website offering a home delivery service.