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Customer Service Assistant

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Tenpin Ltd (part of Ten Entertainment Group Plc)

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

AI generated summary

  • You must be enthusiastic, flexible, and a strong communicator. Be organized, approachable, and a team player, delivering high customer service in a fast-paced environment.
  • You will ensure outstanding customer experiences by managing bookings, addressing inquiries, hosting events, maintaining cleanliness, and serving food and drinks with a friendly demeanor.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What are the main responsibilities of a Customer Service Assistant?

The main responsibilities include booking customers in at reception, answering customer questions, identifying sales opportunities, hosting individuals and parties, maintaining a clean and tidy center, and preparing and serving food and drinks.

What kind of personality traits are you looking for in a candidate?

We are looking for candidates who are confident, energetic, positive, determined, and enthusiastic about working in a fun environment.

Are there specific hours required for this role?

Yes, the role requires full flexibility around working patterns, including evenings and weekends.

What skills are necessary for this position?

Necessary skills include high levels of customer service, strong communication abilities, a team player mentality, organizational skills, multi-tasking ability, and a "nothing is too much trouble" attitude.

What benefits do employees receive?

Benefits include discounts through Tenpin Treats, free bowling for family and friends, free food when working 6 hours or more, enhanced maternity and paternity leave, Medicash health care cash back scheme, employee assistance programs, life assurance, long service awards, a recommend a friend scheme, and on-the-spot rewards.

Is there a focus on career development within the company?

Yes, Tenpin emphasizes career development and many of our managers started as Team Members and progressed into management or senior roles.

How long does the application process take?

The application process is short and takes approximately 2 minutes to complete.

Can I expect to receive training?

Yes, training will be provided for the essential aspects of the job that may not be familiar to you.

Is previous experience necessary for this role?

While previous experience is helpful, we welcome applicants who demonstrate the right attitude and enthusiasm as we can teach the necessary skills.

What equipment will I need to perform this job?

Basic operational tools and equipment related to customer service activities will be provided by the company, so no personal equipment is necessary.

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Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.