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Customer Service Assistant

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Southern Coop

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Chichester

AI generated summary

  • You should be a great communicator, team player, and enthusiastic about customer service. Experience is a plus, but full training is provided. Engage proactively in community activities.
  • You will assist customers with queries, manage stock and replenishment, serve at the checkout, maintain store cleanliness, ensure high customer service standards, and engage in community activities.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.
  • Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times
  • Proactively engage in community activities

FAQs

What is the job title for this position?

The job title is Customer Service Assistant.

Is previous experience required for this role?

Experience in a similar role would be advantageous but is not essential, as full training will be provided.

What qualities are we looking for in a candidate?

We are looking for excellent communicators with a positive 'can do' attitude, who are great team players and have a keen enthusiasm for delivering exceptional customer service.

What are the key responsibilities of a Customer Service Assistant?

Key responsibilities include helping customers with queries, merchandising stock, assisting with stock control, working on the checkout, maintaining a clean and safe store, and providing high standards of customer service.

Is this position full time or part time?

This position is part time.

Will I have opportunities for career growth?

Yes, Southern Co-op supports career growth through internal courses and apprenticeships.

What employee benefits do you offer?

Benefits include a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, and a colleague referral scheme.

How important is community involvement in this role?

Community involvement is very important; we encourage Customer Service Assistants to engage in community activities, volunteering, and supporting local causes.

Where can I apply for the Customer Service Assistant position?

You can apply for the position through the Southern Co-op website or the designated job posting platform.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.