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Customer Service Assistant

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Wickes

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
  • Stirling

AI generated summary

  • You should have experience in a customer service role and be committed to providing high-quality assistance to every customer who walks through the doors.
  • You will focus on enhancing customer experience by assisting and providing high-level service to every customer who enters the store.

Requirements

  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Responsibilities

  • Whatever your role in and around the store, everything you do will be focused on the customer experience.
  • Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service.

FAQs

What is the main focus of the Customer Service Assistant role?

The main focus of the Customer Service Assistant role is to enhance the customer experience by ensuring that customers receive high levels of service and assistance throughout their visit.

What qualifications or experience do I need to apply for this position?

Ideally, candidates should have experience working in a similar customer service role, as daily interactions involve assisting customers and ensuring a positive experience.

What are the salary rates for this position?

The salary for the Customer Service Assistant role is dependent on age: £11.44 per hour for those 21 years and over, £10.79 per hour for those aged 18 to 20 years, and £7.94 per hour for under 18 years.

Are there any additional financial benefits included in the package?

Yes, the benefits package includes up to £300 per month gain share bonus, up to 10% employer pension contribution, and a colleague discount of 20%, along with other financial and wellbeing benefits.

How many days of annual leave do employees get?

Employees are entitled to up to 35 days of annual leave, which includes 8 bank holidays.

What learning and development opportunities are available?

The company provides fantastic learning and development support, allowing employees to grow and develop their careers within the organization.

Is there flexibility available in the working arrangements?

Yes, the company aims to create an inclusive workplace and supports flexible working arrangements. Interested candidates can discuss this during the application process.

Can I apply if I require adjustments during the application process?

Yes, you can inform the company of any reasonable adjustments required during the application process or at the interview stage when you are invited.

What should I do if I'm interested in applying for this position?

If you are interested, you can apply now as directed in the job listing.

Let's Do it Right

Retail & Consumer Goods
Industry
5001-10,000
Employees
1972
Founded Year

Mission & Purpose

We've been supplying DIY products to the UK’s home improvement market since 1972 and since then we've gone from strength to strength. With thousands of products available both online and in our stores, no Wickes project is too big or too small. We pride ourselves on our passion for home improvement projects and aim to provide an outstanding experience for each and every customer who visits our stores or website, no matter what size of project they're undertaking.