FAQs
What is the main focus of the Customer Service Assistant role?
The main focus of the Customer Service Assistant role is to enhance the customer experience by ensuring that customers receive high levels of service and assistance throughout their visit.
What qualifications or experience do I need to apply for this position?
Ideally, candidates should have experience working in a similar customer service role, as daily interactions involve assisting customers and ensuring a positive experience.
What are the salary rates for this position?
The salary for the Customer Service Assistant role is dependent on age: £11.44 per hour for those 21 years and over, £10.79 per hour for those aged 18 to 20 years, and £7.94 per hour for under 18 years.
Are there any additional financial benefits included in the package?
Yes, the benefits package includes up to £300 per month gain share bonus, up to 10% employer pension contribution, and a colleague discount of 20%, along with other financial and wellbeing benefits.
How many days of annual leave do employees get?
Employees are entitled to up to 35 days of annual leave, which includes 8 bank holidays.
What learning and development opportunities are available?
The company provides fantastic learning and development support, allowing employees to grow and develop their careers within the organization.
Is there flexibility available in the working arrangements?
Yes, the company aims to create an inclusive workplace and supports flexible working arrangements. Interested candidates can discuss this during the application process.
Can I apply if I require adjustments during the application process?
Yes, you can inform the company of any reasonable adjustments required during the application process or at the interview stage when you are invited.
What should I do if I'm interested in applying for this position?
If you are interested, you can apply now as directed in the job listing.