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Customer Service Assistant

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Southern Coop

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Winchester

AI generated summary

  • You should be a great communicator with a positive attitude, eager to engage with the community, and passionate about delivering excellent customer service. Experience is a plus but not essential.
  • You will assist customers, manage stock and replenishment, operate the checkout, maintain cleanliness, and uphold high standards of customer service daily.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.
  • Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities.
  • We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times

FAQs

What are the main responsibilities of a Customer Service Assistant at Southern Co-op?

The main responsibilities include helping customers with queries and requests, merchandising stock, assisting with stock control and replenishment, working on the checkout, maintaining store cleanliness, and ensuring high standards of customer service.

Is prior experience necessary for this role?

Experience in a similar role would be advantageous but is not essential, as full training will be provided.

What qualities are you looking for in a Customer Service Assistant?

We are looking for fantastic communicators who are not afraid to engage with others, great team players with a positive attitude, and individuals who are enthusiastic about delivering excellent customer service.

What kind of community involvement is encouraged?

Customer Service Assistants are encouraged to actively engage in community activities, including volunteering and participating in local good causes.

What benefits does Southern Co-op offer to its employees?

Southern Co-op offers benefits such as a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, an employee assistance programme, generous shopping discounts, a NEST pension, a cycle-to-work scheme, and a colleague referral scheme.

How can I advance my career at Southern Co-op?

Employees have the opportunity to grow their careers through internal courses or apprenticeships offered by Southern Co-op.

What is the work schedule for this position?

The Customer Service Assistant role is part-time, allowing flexibility in scheduling.

What should I do if I have more questions about the role?

If you have more questions about the role, you can contact Southern Co-op directly through their official website or customer service channels for further information.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.