Logo of Huzzle

Home

Matches

Explore

Manage

Customer Service Assistant

image

Tenpin Ltd (part of Ten Entertainment Group Plc)

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Chester

AI generated summary

  • You must be enthusiastic, flexible, organized, and a strong team player with excellent communication skills, a helpful attitude, and the ability to thrive in a fast-paced environment.
  • You will manage bookings, assist customers, identify sales opportunities, host parties, deliver food, and maintain cleanliness, all while providing exceptional customer service and being friendly.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and children's parties, delivering food to the lanes, keeping the centre clean and tidy. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the role of a Customer Service Assistant?

As a Customer Service Assistant, you will deliver an outstanding experience for customers, including booking appointments at reception, answering customer questions, hosting parties, delivering food, and maintaining a clean and tidy center.

What qualities are you looking for in candidates?

We are looking for candidates who are full of determination, enthusiasm, have strong communication skills, and can provide high levels of customer service. A positive attitude, approachability, and the ability to work in a fast-paced environment are also essential.

Are there specific working hours required for this position?

Yes, the role requires full flexibility around working patterns, including evenings and weekends.

What kind of training will be provided?

We are happy to teach you all the necessary skills, as we value confidence, energy, and a positive attitude above all else.

What benefits can employees expect?

Employees can expect a range of benefits, including discounts at retailers, free bowling for family and friends, enhanced maternity and paternity leave, health care cashback, an employee assistance program, free food when working over six hours, and life assurance, among other perks.

Is there a career development opportunity in this role?

Yes, Tenpin offers career development opportunities, with many managers having started as team members and progressed into senior roles.

How long does the application process take?

The application process is short, taking only about 2 minutes to complete.

Do you offer any rewards for employees?

Yes, we have various reward programs, including 'On the Spot Rewards' and a 'Recommend a Friend Scheme'.

Is there any flexibility in the work schedule for this role?

While we require flexibility for evenings and weekends, the specifics of the schedule will depend on operational needs and discussions during the hiring process.

Do employees receive any counseling support?

Yes, we provide free counseling services as part of our Employee Assistance Programme.

image

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.