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Customer Service Assistant

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Tenpin Ltd (part of Ten Entertainment Group Plc)

Jun 8

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Bristol

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the main focus of the customer service assistant role?

The main focus of the customer service assistant role is to provide a fun and entertaining experience for guests at our various attractions, including bowling, escape rooms, karaoke, 4D Laser Arena, and more.

What kind of environment can I expect while working at your center?

You can expect a vibrant and fun environment that promotes entertainment and enjoyment for both staff and guests, making it a fantastic place to work.

What qualities are you looking for in a candidate?

We are looking for candidates who have confidence, energy, and a positive attitude. While experience is a plus, we believe that the right attitude is key, and we can teach you the rest!

Is previous experience in customer service required for this position?

Previous experience in customer service is not required, as we provide training. We value enthusiasm and a willingness to learn more than prior experience.

What types of attractions does the center offer?

Our center offers a variety of attractions including bowling, Houdini’s Escape Rooms, karaoke rooms, a 4D Laser Arena, soft play areas, arcade machines, and pool tables.

Will I have the opportunity to learn new skills in this role?

Yes, you will have the opportunity to learn new skills, as we provide training for our staff to ensure they feel confident and capable in their roles.

Are there opportunities for advancement within the company?

Yes, we encourage growth and development within our company, so dedicated employees may have opportunities for advancement.

What types of food and beverages are available at the center?

We offer a fully licensed bar, including cocktails, as well as a fabulous food menu for guests to enjoy during their visit.

What age groups are your activities suitable for?

Our activities are designed to be fun for all ages, providing entertainment options for families, friends, and individuals of all backgrounds.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.