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Customer Service Assistant

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Tenpin Ltd (part of Ten Entertainment Group Plc)

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Worcester

AI generated summary

  • You must be enthusiastic, flexible, and customer-focused with strong communication skills, able to multitask in a team while providing exceptional service in a fast-paced environment.
  • You will greet customers, manage bookings, answer queries, identify sales opportunities, host events, maintain cleanliness, and prepare food and drinks, all while providing exceptional customer service.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers.
  • This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly.
  • Exceptional customer service will be at heart of your role.
  • You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the role of a Customer Service Assistant?

The role of a Customer Service Assistant involves delivering an outstanding customer experience, which includes booking customers in at reception, answering customer questions, hosting individuals and parties, preparing and serving food and drinks, and keeping the centre clean and tidy.

What skills do I need to apply for this position?

You need to be full of determination and enthusiasm, able to work in a fast-paced environment, possess strong communication skills, be flexible with your working pattern, be approachable and helpful, be organized and able to multi-task, and be a strong team player.

What are the working hours for this position?

The position requires flexibility as evening and weekend work will be necessary.

What benefits does the company offer?

The company offers several benefits including retail discounts, free bowling for family and friends, free food when working over 6 hours, enhanced maternity and paternity leave, Medicash Health Care Cash Back Scheme, an Employee Assistance Programme, and life assurance among others.

Is there an opportunity for career development?

Yes, Tenpin offers career development opportunities as most managers started as Team Members and progressed into management or senior roles.

What happens after I apply?

If you are ready to develop your career with us, you can click apply and complete a short application process that takes approximately 2 minutes.

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Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.