FAQs
What are the key responsibilities of a Customer Service Assistant at Your Co-op?
The key responsibilities include ensuring customers have a fantastic store experience, providing a speedy checkout process, maintaining a presentable store, replenishing stock, and being involved in social activities and community support initiatives.
What shift patterns can I expect as a Customer Service Assistant?
You may have a shift pattern that includes evenings and weekends, but the rota is made available 4 weeks in advance to help you plan your time outside of work.
What qualities are you looking for in a candidate?
We are looking for someone who is customer-focused, has strong communication skills, enthusiasm to support colleagues, flexibility in shift availability, and a friendly, approachable nature.
Are there opportunities for career development and training?
Yes, we provide full training and accredited development programs for our colleagues to support their career growth.
What discounts and benefits do you offer to employees?
Employees can enjoy discounts on Your Co-op services, enhanced discount rates for food shopping, up to £500 off travel, childcare fee reductions, equal wages regardless of age, and many additional benefits.
Will my previous experience be a barrier to applying for this role?
No, we encourage applicants to apply even if their past experience does not align perfectly with the job description, as we believe in transferable skills.
How do you support community involvement among employees?
Employees are actively involved in social activities and can take paid time off for volunteering to support their local community.
What steps are involved in the application process?
After submitting your application, if it matches the role requirements, a member of the friendly recruitment team will contact you to schedule a face-to-face interview with a Store Manager.
Are there wellness and support resources available for employees?
Yes, we provide access to the Colleague Support Fund, GroceryAid for mental health, and other wellness initiatives to support our team members.
Is there a uniform provided for this role?
Yes, a uniform is provided for Customer Service Assistants at Your Co-op.