FAQs
What is the role of a Customer Service Assistant?**
The role of a Customer Service Assistant involves delivering an outstanding experience for customers, which includes booking them in at reception, being the point of contact for customer questions, hosting individuals and parties, keeping the centre clean and tidy, and preparing and serving food and drinks. **Question: What qualities are important for a Customer Service Assistant?** **Answer:** Important qualities include determination, enthusiasm, the ability to work in a fast-paced environment, a 'nothing is too much trouble' attitude, strong communication skills, flexibility, approachability, organizational skills, and being a strong team player. **Question: Are there any specific working hours for this position?** **Answer:** Yes, candidates must be fully flexible around the working pattern, as evening and weekend shifts will be required. **Question: What kind of training will be provided for the role?** **Answer:** The company is willing to teach the necessary skills, so while confidence, energy, and a positive attitude are essential, specific training will be provided for the role. **Question: What benefits does the company offer to employees?** **Answer:** The company offers several benefits including retailer discounts, free bowling for family and friends, free food for shifts over 6 hours, enhanced maternity and paternity leave, a health care cash back scheme, employee assistance programs, life assurance, long service awards, a recommend a friend scheme, and on-the-spot rewards. **Question: How does the company prioritize customer service?** **Answer:** Exceptional customer service is at the heart of this role, and employees are expected to be friendly, show initiative, and be alert to sales opportunities while maintaining high levels of service. **Question: Is previous experience in customer service required for this position?** **Answer:** While previous experience in customer service may be beneficial, it is not explicitly required as the company is willing to provide training for the right candidates with the desired attitude and energy. **Question: What types of entertainment does the company offer?** **Answer:** The company offers a variety of entertainment options including bowling, Houdini’s Escape Rooms, karaoke rooms, a 4D Laser Arena, soft play, arcade machines, and pool tables, along with fully licensed bars and a food menu. **Question: How can I apply for the Customer Service Assistant position?** **Answer:** To apply for the Customer Service Assistant position, candidates typically need to submit an application through the company's hiring portal or contact their HR department for further instructions.