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Customer Service Assistant

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Southern Coop

Jan 3

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Bristol

AI generated summary

  • You should be a great communicator, a positive team player with a passion for customer service, and eager to engage in community activities and good causes. Experience is a plus but not required.
  • You will assist customers, manage stock and replenishment, operate the checkout, maintain store cleanliness, and ensure high customer service standards daily.

Requirements

  • Experience in a similar role would be advantageous but not essential as full training will be provided.
  • You’ll be a fantastic communicator and not afraid to strike up conversations with anyone and everyone.
  • You’ll have excellent communication skills, and be a great team player with a positive ‘can do’ attitude.
  • You’ll also have a keen enthusiasm for delivering great customer service and won’t be afraid to get stuck in and carry out day-to-day tasks.
  • Taking this friendly, helpful and caring attitude to the next level, you’ll also proactively engage in community activities.
  • We want our Customer Service Assistants to love where they live and get involved in every opportunity, and this could be through volunteering, offering a helping hand or getting involved in good causes.

Responsibilities

  • Helping customers with queries and requests
  • Merchandising stock, ensuring great availability for our customers
  • Assisting with stock control and replenishment
  • Working on the checkout serving customers
  • Helping keep the store clean, tidy and safe
  • Maintaining a high standard of customer service at all times

FAQs

What is the role of a Customer Service Assistant at Southern Co-op?

The Customer Service Assistant is responsible for delivering excellent customer service, helping customers with queries, merchandising stock, assisting with stock control, serving customers at the checkout, and maintaining a clean and safe store environment.

Is previous experience required for this position?

Experience in a similar role would be advantageous but is not essential, as full training will be provided.

What skills are important for a Customer Service Assistant?

Excellent communication skills, a positive 'can do' attitude, being a great team player, and a keen enthusiasm for delivering great customer service are important for this role.

What type of community involvement is expected from Customer Service Assistants?

Customer Service Assistants are encouraged to proactively engage in community activities, including volunteering, offering a helping hand, and getting involved in good causes.

What are the benefits offered to employees at Southern Co-op?

Benefits include a 20% colleague discount, 31 days of annual leave (including bank holidays), healthcare plans, an employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, and a colleague referral scheme.

Is this position full-time or part-time?

The Customer Service Assistant role is offered on a part-time basis.

How does Southern Co-op support career growth for its employees?

Southern Co-op supports career growth through various opportunities such as internal courses and apprenticeships.

Will I be involved in day-to-day store tasks?

Yes, you will be required to perform day-to-day tasks such as assisting customers, merchandising stock, working on the checkout, and maintaining store cleanliness.

What is the company's approach to customer service?

Southern Co-op emphasizes maintaining a high standard of customer service at all times, ensuring that Customer Service Assistants actively engage with customers and improve store performance.

How does Southern Co-op view its employees?

Southern Co-op is committed to putting people first, valuing its colleagues as essential to their members and community.

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Southern Coop

We're an independent, regional co-operative owned by our 170,000+ members.

Retail & Consumer Goods
Industry
1001-5000
Employees
1873
Founded Year

Mission & Purpose

Southern Co-op is a large, independent, regional co-operative employing more than 4,000 people in communities across the south of England. We work for the benefit of local people and communities across the south of England providing for people’s every day needs through our food stores, funeral services, coffee shops in Berkshire, Bristol, Devon, Dorset, Hampshire, Isle of Wight, Kent, London, Somerset, Surrey, Sussex and Wiltshire.