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Customer Service Assistant

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Tenpin Ltd (part of Ten Entertainment Group Plc)

3mo ago

Applications are closed

  • Job
    Part-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Norwich, +1

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers

FAQs

What does the Customer Service Assistant position involve?

The Customer Service Assistant position involves working in a fun and entertaining environment that offers various activities, including bowling, escape rooms, karaoke, 4D laser arena, arcade games, and more. You will be responsible for providing excellent customer service to visitors enjoying these attractions and ensuring they have a memorable experience.

What qualities are you looking for in a candidate?

We are looking for candidates who have confidence, energy, and a positive attitude. A willingness to learn and work collaboratively in a fun environment is essential.

Do I need prior experience to apply for this job?

No prior experience is necessary! We believe that the right attitude is more important, and we provide training for all the skills required to succeed in this position.

Is this job suitable for all ages?

Yes! We welcome applicants of various ages, and we believe our centre is a fantastic place to work for everyone who enjoys a dynamic and lively environment.

What kind of activities can I expect to be involved with as a Customer Service Assistant?

As a Customer Service Assistant, you may be involved in various activities, including assisting customers with booking and enjoying their experiences in bowling, escape rooms, karaoke, the laser arena, and other attractions. You may also help at our bars and assist with food service.

Are there opportunities for growth within the company?

Yes! Our centers are great places for career growth, and we encourage employees to develop their skills and advance within our fun and exciting environment.

What is the work environment like?

The work environment is vibrant and fun, filled with entertainment and activities that cater to all ages. You will be part of a team that is passionate about providing fun experiences for our guests.

How can I apply for this position?

You can apply for the Customer Service Assistant position by submitting your application through our website or at the center. Be sure to highlight your enthusiasm for entertaining and your customer service skills!

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.