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Customer Service Assistant , Evening and Weekends.

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Tenpin Ltd (part of Ten Entertainment Group Plc)

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be enthusiastic, flexible, and organized, with strong communication skills and a team-oriented attitude. Be eager to provide excellent customer service in a fast-paced environment.
  • You will provide excellent customer service, manage bookings, answer queries, identify sales opportunities, host events, maintain cleanliness, and prepare food and drinks efficiently.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers. This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks. You will work efficiently, show initiative and be friendly. Exceptional customer service will be at heart of your role. You will also need to be confident and comfortable when dealing with customers.

FAQs

What are the working hours for the Customer Service Assistant position?

The position requires full flexibility around the working pattern, specifically evenings and weekends.

Is prior experience in customer service required?

No prior experience is necessary, as we value attitude and enthusiasm; we can teach you the rest!

What are the main responsibilities of a Customer Service Assistant?

Responsibilities include booking customers in at reception, answering customer questions, identifying sales opportunities, hosting individuals and parties, keeping the centre clean, and preparing and serving food and drinks.

What skills are essential for this role?

Essential skills include determination, enthusiasm, strong communication, high levels of customer service, multi-tasking abilities, and being a strong team player.

Are there any benefits provided for employees?

Yes, employees receive a range of benefits including discounts, free bowling for family and friends, free food when working 6 hours or more, enhanced parental leave, a health care cash back scheme, and more.

Is there an opportunity for career development within the company?

Yes, Tenpin is committed to career development, with many managers starting as team members and progressing into management or senior roles.

How can I apply for this position?

If you're ready to develop your career with us, you can click apply and complete the short application process, which takes approximately 2 minutes.

What kind of environment will I be working in?

You will be working in a fun and energetic environment that focuses on entertainment and exceptional customer service.

Are there any specific attributes you are looking for in a candidate?

Yes, we are looking for candidates who have a positive attitude, confidence, energy, and a "nothing is too much trouble" mindset.

Do employees receive any kind of rewards or recognition?

Yes, we offer On the Spot Rewards and a Recommend a Friend Scheme, along with Long Service Awards.

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Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.