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Customer Service Assistant - Kent

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Tenpin Ltd (part of Ten Entertainment Group Plc)

14d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must be determined, enthusiastic, flexible, and able to multitask in a fast-paced environment while providing excellent customer service and being a supportive team player.
  • You will book customers, address inquiries, identify sales opportunities, host events, maintain cleanliness, and prepare food and drinks while providing exceptional customer service.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • As a Customer Service Assistant, you will deliver an outstanding experience for our customers.
  • This includes booking customers in at reception, being a point of contact for customer questions, being alert to sales opportunities, hosting individuals and parties, keeping the centre clean and tidy, preparing and serving food and drinks.
  • You will work efficiently, show initiative and be friendly.
  • Exceptional customer service will be at heart of your role.
  • You will also need to be confident and comfortable when dealing with customers.

FAQs

What is the role of a Customer Service Assistant?

The role of a Customer Service Assistant involves delivering an outstanding experience for customers, including booking customers at reception, answering questions, identifying sales opportunities, hosting parties, keeping the center clean and tidy, and preparing and serving food and drinks.

What kind of environment does the job offer?

The job offers a fun environment where employees can enjoy a variety of entertainment options such as bowling, escape rooms, karaoke, and more.

What skills are required for this position?

Required skills include determination, enthusiasm, strong communication skills, ability to provide high levels of customer service, flexibility in working patterns, approachability, organizational abilities, and being a strong team player.

Are evening and weekend shifts required?

Yes, the position requires full flexibility around the working pattern, including evenings and weekends.

What benefits are offered to employees?

Benefits include retailer discounts, free bowling for family and friends, free food during shifts of 6 hours or more, enhanced maternity and paternity leave, healthcare cash back scheme, employee assistance program, free counseling, life assurance, long service awards, and a recommend a friend scheme.

Is there room for career development?

Yes, Tenpin offers opportunities for career development, and many managers have progressed from Team Member positions into management or senior roles.

How long does the application process take?

The application process is short and takes approximately 2 minutes to complete.

What is the team's attitude towards customer service?

The team values exceptional customer service and aims to create a friendly and welcoming atmosphere for all customers.

Is prior experience in customer service necessary?

Prior experience is not explicitly required, as the company emphasizes that the necessary skills and service mentality can be taught.

Do employees receive any support or assistance for well-being?

Yes, employees have access to an Employee Assistance Programme, which includes free counseling services.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.