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Customer Service Assistant - Manchester

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Tenpin Ltd (part of Ten Entertainment Group Plc)

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You should be determined, enthusiastic, flexible, and customer-focused with strong communication skills. Be organized, a team player, approachable, and able to thrive in a fast-paced environment.
  • You will deliver exceptional customer service, handle bookings, answer queries, identify sales opportunities, host events, maintain cleanliness, and prepare food and drinks efficiently.

Requirements

  • Full of determination, enthusiasm, and be able to work in fast-paced environment
  • A nothing is too much trouble attitude
  • Able to provide high levels of customer service and have strong communication skills
  • Fully flexible around working pattern (evening and weekends will be required)
  • Be approachable and helpful
  • Be organised and able to multi-task
  • A strong team player

Responsibilities

  • - Deliver an outstanding experience for our customers
  • - Book customers in at reception
  • - Be a point of contact for customer questions
  • - Be alert to sales opportunities
  • - Host individuals and parties
  • - Keep the centre clean and tidy
  • - Prepare and serve food and drinks
  • - Work efficiently
  • - Show initiative
  • - Be friendly
  • - Provide exceptional customer service
  • - Be confident and comfortable when dealing with customers

FAQs

What are the working hours for the Customer Service Assistant role?

The working hours are flexible, with evening and weekend shifts required.

Is prior experience in customer service necessary for this position?

No prior experience is necessary; we are looking for enthusiasm and a positive attitude, and we will provide training.

What types of tasks will I be responsible for in this role?

You will be responsible for booking customers in, answering questions, hosting, keeping the centre clean, and preparing and serving food and drinks.

Are there any age restrictions for applicants?

There are no specific age restrictions mentioned, but candidates should be confident and comfortable dealing with customers.

What kind of training will be provided?

Training will cover customer service skills and procedures to ensure you can deliver an outstanding experience for our customers.

Will I be required to handle cash transactions?

Yes, as a Customer Service Assistant, you may be involved in handling cash transactions during bookings and service.

What benefits do you offer?

Benefits include discounts, free bowling for family and friends, free food during shifts over 6 hours, enhanced leave policies, and wellness programs among others.

Is there an opportunity for career development?

Yes, Tenpin offers career development opportunities, and many of our managers have advanced from entry-level positions.

How can I apply for the position?

You can apply by clicking on the application link and completing the short application process, which takes about 2 minutes.

Do you offer employee support programs?

Yes, we offer an Employee Assistance Programme, including free counseling services.

Tenpin Ltd (part of Ten Entertainment Group Plc)

The Ultimate Entertainment Complex For All

501-1000
Employees
2003
Founded Year

Mission & Purpose

The Ten Entertainment Group is one of the largest bowling companies in the UK operating across over 50 sites, all trading under the Tenpin brand. On top of the impressive 1,200 bowling lanes across our portfolio, we also offer a broad selection of indoor entertainment options including private karaoke, laser tag, soft play, escape rooms by Houdini’s, and themed crazy golf. These core activities are complemented perfectly by our arcades, table tennis and pool tables, as well as fully licensed bars serving a great range of food and drinks. So we have everything you need under one roof to have the best time. Bowling is one of the original social networks; it’s been a part of our families and friendships for generations, from birthday parties to first dates and it’s at the beating heart of what we do. It has now been boosted by our full range of indoor activities which are also perfect for celebrating special occasions as well as enjoying valued time with family and friends. Do you fancy being on the Winning Team? Are you fun-loving, hard-working, and maybe just a little bonkers about bowling? If so, we want you on our team! We are always on the lookout for determined, customer-focused people to join the Tenpin team. Our current management and support vacancies are listed on our website job portal so take a look and if you'd like to apply, send your CV and a cover letter to jobs@tenpin.co.uk stating the role you're interested in.